I am in the middle of planning my destination wedding and was horrified to learn that my wedding planner who works at the resort is leaving. I absolutely loved and adored this person and she was the main reason why we booked our wedding at this resort. I was under the impression that the resort would hire someone of the same caliber however her replacement has been an absolute nightmare. She has been on board for 6 months now and the communication has been virtually non-existent. I had followed up with the interim planner as 2 months had gone past with no response. After numerous email follow ups, I received a response from the new planner stating that she had started a few months back and would now be handling my event. Why did it take 3 months for her to introduce herself? Over the past 3 months and she doesn’t respond to emails, calls or any communication attempts I have made. We tried to get in touch with the hotel to see if there was anyone else to speak to and this finally prompted the wedding planner to call me. She was rude, condescending and rushed me through the questions I had with no regard or explanation regarding her lack of response. We have outstanding deposits that I’ve been trying to pay with no response. No responses to my guests when they email her trying to book a room. No responses to any outstanding details regarding my wedding. I am in a state of sheer panic and contemplating booking a plane ticket to see this woman in person as we have tried everything possible to contact the resort with no luck.
Has anyone else experienced this during your planning? If yes, what did you do and how did your event turn out? Any ideas or advice would be greatly appreciated.