Email Response Time

plainjane0415

How long would you give your wedding planner/coordinator to email you back?  I emailed mine on Friday, to touch base about certain things like food for our reception, because we haven't finalized our choices on that and she responded the same day with, "I have weddings all weekend, but I just wanted to let you know I got your email and I will get back with you on Monday".

And so far, no response.  I was thinking I would give her a week from Monday to respond before I email again, is that too long? Too short?  Am I overreacting about this?  I don't want to seem pushy, but I also want to start getting last minute stuff crossed off the checklist. 

theartistformerlyknownas

edited because for some reason I thought today was Monday.

I'd email her today.

mikenberger

Yup, I'd email her this afternoon. 

novella1186

If she said "Monday" and it's now Wednesday, I would e-mail her today. I don't think that's pushy just to say "hey just wanted to touch base/follow up."

flutteringinfl

Yeah, definitely today. In fact if you have a number I'd call.

sarahufl

I am the promptest email responder. I can't stand people who don't reply really fast.

Especially considering she said Monday- I would've done it yesterday.

If she needed till Wednesday, she should have said Wednesday.

RebeccaFlower

My guess is she opened it, forgot she didn't fully respond and now it's worked itself down in her inbox. I think you've given her a couple extra days, so I'd email this afternoon.

mrsk616

email this afternoon. her email probably worked itself down in her inbox.

plainjane0415

Ok, cool.  I will email again today.  Thanks ladies.

  She has been awesome up until now about responding and being accomodating (email/phone is what I'm fully relying on as far as planning goes since it's a destination wedding)  so it's odd to me that she hasn't responded.  Part of me also just wants to make sure she is ok, because it is out of the norm for her to take this long to respond.

plainjane0415

When I checked my email, to email her again, she had emailed back.  All is good now

lyndausvi

I'm glad it worked out.

Fridays, Sat and Sundays are terrible times to email coordinators.   Most of them have events going on over the weekend.   Often those same people have Monday or Tuesdays off, since they are working weekends.     

She said Monday, but I try and give people the benefit of the doubt.  Shit happens, either personally or work wise.   Not sure the question ask but coordinators don't always have the answers and the person who does might not be getting back to them.    

Just the other day the coordinator needed a menu questions answered.  Unfortunately for her DH was on the ski slopes (his scheduled day off).  She wasn't able to answer the question.  If the event is in the future and the question was not an emergency I can see her just waiting until the question is answered.  

huskypuppy14

lyndausvi said:

I'm glad it worked out.

Fridays, Sat and Sundays are terrible times to email coordinators.   Most of them have events going on over the weekend.   Often those same people have Monday or Tuesdays off, since they are working weekends.     

She said Monday, but I try and give people the benefit of the doubt.  Shit happens, either personally or work wise.   Not sure the question ask but coordinators don't always have the answers and the person who does might not be getting back to them.    

Just the other day the coordinator needed a menu questions answered.  Unfortunately for her DH was on the ski slopes (his scheduled day off).  She wasn't able to answer the question.  If the event is in the future and the question was not an emergency I can see her just waiting until the question is answered.  

True, but sometimes people just forget. I had the hardest time getting a hold of my coordinator in the weeks/month or two leading up to my wedding. The first time the I let it wait a couple weeks before I emailed her back, and it turned out she had broken her foot and was working from home, so some info she wasn't able to get at that time. No problem, it wasn't urgent. 

But then the weeks leading up to the wedding when I was trying to give her the final headcount it was like phone tag trying to catch her. It's like, lady I'm trying to pay you! 

I don't think there is any harm in sending another email.