Hello Everyone. I'm having a destination wedding in St. John in the US Virgin Islands and hired a local wedding planner to help with travel accommodations for our guests, vendor selection, etc...She has wonderful reviews on wedding wire. The first red flag was when my future mother-in-law emailed the Wedding Planner with some questions and she never received a response back. We began to hear from other guests that they had emailed and no received a reply. When we questioned her she had lots of excuses, the email went into her spam folder, she thought she had replied...etc.
We began working with her in November when we went down to visit the island and work out details. Our wedding is at the end of May. I have been stressed out since her response time for emails is about a week and nothing seems to be planned. My fiance decided to step in and emailed her asking for a phone call meeting. There was some confusion about the call time and the next thing you know we have an email saying she thinks it is best we find another planner to work with......2 months before our wedding. I politely replied that I was sorry this didn't work out and I expect a full refund of our deposit. Her reply: the contracts says the deposit is non-refundable.
I feel like I have been scammed. Has anyone else had to deal with a vendor quitting and refusing to refund the deposit?