DH and I got married five months ago yesterday. All our vendors were awesome day of. We got our photos back after 6-8 weeks or so. Our videographer was awesome the day of, met with us beforehand, everything seem great. Except I screwed up in one big area. The contract doesn't say when we'll get our video back. He told us that we'd get it back "before or around Christmas."
Well Christmas comes and goes. We don't really worry about it. January comes and goes. At the beginning of February, DH emails him and asks when we'll be getting it. He responds and said that he had emailed all his clients and told them that because of a death in his family, everything would be several weeks late. We never got this email. He said he must have missed us.
Like a week later, we got a link to the highlight film. Our package was for a highlight film, the full ceremony, and edits of the important moments. The highlight film was ok but honestly didn't blow my mind or anything, especially compared to his samples. He also told us we could pick a song from a list. We did, but then he didn't use that song. He used another song that we both really hate. We emailed him back and asked him to change a few shots and the song. He said that he basically didn't like the song we picked but agreed to change it. He said he'd change it "the next day" and then mail us the rest of our package. That was Feb. 10.
Weeks go by. On Feb. 28, I emailed to ask what was going on. He responded and said he had a few destination weddings that took most of his time. He said he'd finish "today" and would send me the link and discs out the next day.
Still nothing. It's now been two weeks since that last exchange. I have yet to see the new highlight film or receive his discs in the mail.
At this point, what can I do? There's no date in the contract (my stupid fault). I don't want to be a jerk to him. It's not my personality to be mean and I think he's a really nice guy and I know he has four little girls so I don't want to accuse him of anything. But I'm really concerned.