THANK YOU ALL! You gave such excellent advice and woords of support, and all to a stranger who was in need of help. I thank you all for being so kind, you have made me feel better and gave me strength to keep working on this until something gets resolved. You are all blessed and your kindness and support is so appreciated. I have written to the BBB and am trying to figure out the best plan of what to do next. I will use the advice that you all have given and I will keep posting updates in this section. I wish you all a very blessed and Happy Thanksgiving!