I ordered programs from an Etsy seller for our wedding on the 4/30, on March 23rd. I requested 15 programs, which is not a big order, and told her that I needed them no later than the 15th.
Prior to ordering the 15 programs I placed an order for a sample prior to placing my larger order to make sure I would like the design. It took 3 weeks for me to get the sample! The seller kept telling me it had been shipped and that I would get it in 3-5 days, and there was a shipping confirmation, but no tracking updates. So after the 5 days were up the first time I emailed her about it and she said that USPS takes longer, and that I should get it in another 3-5 days. So I let another 5 days go by, watched the tracking info with still nothing updated. Emailed her again, she said that the shipment was lost at the warehouse? And that it was tracked down and I should be receiving it in you guessed it, 3-5 days. After that email I did receive the sample and it was beautiful. So I sent her my order and details for the program for 15 of them.
I was supposed to have a proof to approve by 3/30. I let that day come and go, and didn't receive anything, so I emailed her about it and she said that it would be emailed to me by then end of the day on 3/31. I thought ok, that's not what you originally said, but I love these programs so I'll be understanding. She sent me the proof and I did a couple revisions (minor ones) and did my final approval on Thursday last week.
She said, I will send these for printing and your order will ship Fed ex on Wednesday to be received Friday. I will send the tracking number once I have it.
Well, today comes......and I have no tracking number.... I am one breath away from emailing her a piece of my mind..... please tell me not to do so.