Checklist not showing?

oliviabee22 · July 2015

Hi! I had been using the checklist feature pretty heavily - and even though I liked the previous version of the checklist more for usability, I have been using the recent update... however, now it won't show? Anytime I click "checklist" on the side it comes up with a new page that has a blank square that takes you to google if you press it. Please help - I've been relying heavily on it for my planning and sanity.

KnotHolly · July 2015

Hi @olmeadows,

I'm sorry you're experiencing problems with your checklist. Can you please try clearing your cache/cookies? That has helped users with the same problem in the past.

If that doesn't work, please let me know what device and web browser you're using (or if you're using the app) so I can have tech solve this for you.

Thank you very much,
KH

Knottie8328883 · July 2015

My checklist isn't showing either. I just get a blank page. It doesn't work on my IPhone, android tablet, nor my PC.

pennydl · July 2015

I'm having the same issue. I tried clearing cookies as suggested above and it didn't help.

oliviabee22 · July 2015

I also tried clearing the cookies/cache and still a blank page...
I think that the problem is on The Knot's end... (I feel as though there are a lot of problems... )

oliviabee22 · July 2015

I'm using Mozilla Firefox - newest version on a Windows 7 computer.
It's always worked on this before...

I attached a screenshot of what it looks like...

Knottie68130780 · July 2015

Mine looks the same as olmeadows. I've never had an issue either, but it's not working on any device.

KnotHolly · July 2015

Hi all,

Thank you for bringing this to our attention and providing this information. I've alerted tech and they are working to solve this. I'll let you know as soon as I get an update!

Thank you,
KH

oliviabee22 · July 2015

Thanks Holly! Much appreciated - I love using this checklist!

Knottie1428327589 · July 2015

I miss my checklist!! any idea on when it will be back ??

bsykes01 · July 2015

I too have no checklist.

I've tried using different browsers and clearing cookies/cache. Luckily it still works on the app on my phone but it's much easier to use on a computer.