I have had no luck contacting the knot (via help@ or membersupport@theknot.com) about switching my wedding website to the new website builder. I purchased a personal domain and it's frustrating not being able to even use the site since I know I will have to "rebuild it from scratch."
Due to this lack of communication, I have requested a refund of my domain purchase and would like my domain name changed back to the default one given upon registering. However, once again I have heard nothing back.
I do not know where to turn for help. I have tried contacting customer service by phone but I could not get through and I do not believe they are open over the weekend. I would appreciate any help that this forum and/or the administrators could provide. Thank you.