Knottie Tech Help

Cannot upload photos

I've been trying for a few days to upload pictures to our wedding website and cannot get it to work. It gives me the option to add, I search through my computer, click add and then they're not there. I've tried another browser and that didn't work. Has anyone else had this issue?

Re: Cannot upload photos

  • I have had the same issue for days.  Very slow and will not allow me to upload a new cover photo or any photo albums on the "photos" page.  I've tried drag & drop, browse computer, etc. and no pictures are visible at the end result.
  • KnotHollyKnotHolly New York, NY admin
    Moderator 1000 Comments Fifth Anniversary 250 Love Its
    Hi there,

    I am so sorry you are having this issue. Can you please let me know what device and browsers you are using? 

    Some members have reported this issue when using Microsoft devices. We are working on a fix for this and we thank you for your patience!

    Thank you,
    KH
  • edited December 2015
    Issue still exists.  Have tried to upload photos on 2 computers (Mac and PC) and 2 different browsers (Mozilla and Chrome) with no luck.  An unexpected error occurs.
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