On my first visit to the wedding salon, I found a dress I really liked for my wedding. The sales associate, named Lisa, who helped me, told me the sample I was trying on was not my size and that it would have to be ordered but luckily, the dress could still be ordered for the 50% off price that the ticket had on the dress. I was leery so she said she would confirm it with the store owner.
She comes back and confirms for me that the dress indeed would remain 50% off if ordered. The original price was USD$2,150 so I would have paid USD$1,075. I took all the information and left because I still wanted to look at other dresses but this dress was a major contender.
I decided a few days later I wanted to go back and see the dress again b/c I really believed I had found my wedding dress. I made an appointment, (that is the only way to get seen there) with Lisa again as she is the one who took down all my information.
... See More
When I show up the day of the appointment, they tell me that Lisa is in the back with another customer and will help me shortly.
Next thing I know the store owner is helping me and telling me Lisa never came in that day.
I was skeptical but just wanted to try on my dress and move along.
I try it on, everything is fine and then when I go to make another appointment to get fitted, I confirm the price again and they tell me I am wrong and the dress is full price.
I said I spoke to Lisa and she confirmed with the store owner that this dress was ordereable at the 50% off price. The store owner tells me that Lisa never could NEVER have said that and the full price stands. She also tells me that the alterations arE USD$395.00 when Lisa told me they were USD$350.00 and that there is another charge for the bussel of my dress which is another USD$150.00 which Lisa did not mention.
There is something very wrong that went on here. I just want this company to go on the record for poor customer service because apparently one hand doesn't talk to the other and they are not professional there, by ANY means.
As a bride, no one should go through this and I hope no other bride has to.