Anyone use proof of the pudding as a caterer? Any Issues??

I'm currently having communication issues with POP. They are in charge of the rental of the Ballroom at the Carlos Center, and I have been trying to book my reception here for about a month. They are slow to return emails, if at all. I'm just curious if this is common for this company, or could it maybe just be the coordinator I am working with? Trying to decide if it's time to start looking for another venue. Stuck on making this work because they allow outside catering and for you to bring in your own alcohol. wedding size of 300. not sure i can find another place that offers everything i'm looking for. 
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