I have met with a day-of coordination outfit that I really like, but their contract is kind of aggressive and has a problematic gap. It says if the vendor cancels at least 90 days before the wedding, they will issue refunds. It does not list the vendor's obligations if they cancel within 90 days of the wedding other than to say that their responsibility and liability for non-performance shall not exceed the contract amount. That is fine, but I would really prefer to see specific language saying that a refund of the deposit would also be issued due to cancellation within 90 days.
There were a few other issues with the contract. It seemed a little over-broad as to what would constitute a breach. There was a grammatical error and it also made acts of God cancellation subject to payment of the entire contract, which I didn't really see a reason for (non-act of God cancellations are not subject to entire contract if they happen 90 days before the wedding).
I emailed the planners and requested some edits to the contract. They were very kind and responsive and forwarded it to the company owner. However, she declined to make changes. I can understand that people are not comfortable assessing contracts without the help of a lawyer and that lawyers cost money, so I could see why she would make a business decision to not change the contract. Also, they told me that no one else ever had a problem with the contract.
At the end of the day, this outfit has great reviews and the total investment is not so great that it would catastrophic if I did end up being on the hook for the full amount while not getting the services. But I'd be angry.
Question is, am I worrying too much about the worst-case scenario? Or is the vendor's loose-ended contract and lack of flexibility a red flag?