I need a neutral opinion.
There is a young man who has fixated on my place of business (a hotel). He sent an email to everyone here that included information about his mental health diagnosis. Since then, he has been calling and showing up and generally harassing staff here. Police have told him not to come on the property or contact us again, but that hasn't put an end to it. He doesn't seem dangerous, just distressed.
One of the things he did is tag the business in a facebook post, and he has family members listed on his page. Should I reach out to his mother to let her know that he needs help? Or is that a terrible idea? I just want him to be okay. He is obviously going through some things.