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All-inclusive wedding packages & gratuity

We are getting married next month and decided to book through a company that handled almost everything: venue, catering, cake, florist, DJ and photographer. We paid our venue fees directly to the venue and even though the amount was included in our "package" our company thinks that we should pay a 10% gratuity on the full package amount. Personally, I think this is wrong. I have no issue with paying gratuities and don't want to seem cheap - but you would never pay gratuities for a place, right? Interested to hear what others think. 
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