Joanne, my BFF and co-worker, and Melanie, a former co-worker, both recently applied for the same exciting, awesome job. When the diligent, talented Melanie left our company, I offered to be a reference for her. Joanne told me how intense the application process was—her parents were divorcing at the same time, so she was frazzled—so I expected a call from the hiring company. It never came. Neither Joanne nor Melanie got the job. Recently Joanne confessed that while in my office one day, she intercepted a call from the hiring company; the rep wanted to talk about Melanie’s employability. Joanne told the rep that Melanie was intelligent but also lazy and entitled. She didn’t think the reference was bad enough to tarnish Melanie’s or my reputation permanently and begged for my forgiveness. Joanne is normally a sweet person, and I don’t think she would have done this if she hadn’t been so stressed. My question is, what do I do now? I don’t want to see Joanne hurt.