Has anyone run into this problem: My fiancé and I just designed our Save the Date cards and our wedding invitations through Minted, choosing a basic design and then asking for several custom design changes, including the addition of a watercolor illustration. The process was both easy and satisfying, but when the packages arrived in the mail, the Save the Date cards were of far better quality. It seems the Save the Date cards were printed on their “smooth signature” paper, which is ideal for photographs, while the invitations were printed using plain “signature” paper, which has a coarser texture. This seems especially strange since the invitations cost considerably more for the same number of cards.
I’ve reached out to Minted customer service and they insist that while most of their cards are printed on smooth card stock, wedding invitations cannot be. I find this to be truly baffling and I’m tempted to select a Save the Date design and convert it from there into an invitation, through the same Minted custom design service we used in the first place, even though such a workaround seems utterly ridiculous. If the paper is available, why shouldn’t they be able to use it upon request?
Any thoughts or suggestions on navigating a problem like this?