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Wedding Woes

You should eye replacing Susan rather than 'fixing' her.

Dear Prudence,

I work at a small company that draws in fantastic people. The majority of my colleagues are smart and fun, and their values align. The boss, “Susan,” is not fun. She is brilliant, connected, strategic, and a true asset to the work.

She is also thin-skinned and impatient and sometimes crosses the line into bullying. I am one of a handful of managers who report to Susan, and out of all of us, I have the best relationship with her. I’ve found my lane, learned her style and her triggers, and very rarely have any friction with her. I’ve coached others on how to give Susan what she wants, and how to get and stay in her good graces. But that only goes so far.

One of my fellow managers is making noises about moving on, and I would hate to lose him, especially when he would almost certainly stay if only Susan would ease up on him. At the very least, I wish I could think of a way to let her know that she’ll lose a top performer if she carries on like this. Is there a way to do this from a safe distance? And can it be done without sacrificing my good relationship with Susan? She does not take criticism well, and I’ve seen her either fire or force out people she didn’t like. I bring in 70 percent of our household income, which makes me really wary of rocking the boat.

—Safe, Not Sound

Re: You should eye replacing Susan rather than 'fixing' her.

  • Stay in your lane. This is an HR issue if there's bullying involved and they can be the ones to handle this. 


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  • It sounds like that would be treading some dangerous waters for a job they cannot afford to lose.

    I'm sure it will suck to lose a valuable colleague, but there is no way to stop that from happening.  Susan would have a hard time changing how she interacts with this person, even if she wanted to.  And the LW already knows that Susan is not the type to take constructive criticism well.
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  • Document when Susan bullies employees. If you have an HR department surely this crosses a line in your handbook on creating a safe work environment. If any of your employees report bullying behavior you might actually be required to report her to HR. 

    But otherwise she sounds like a terrible manager and she will likely continue to lose employees. Encourage them to share their thoughts with HR or in an exit interview. This is textbook “people leave bad managers”. 
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