What did you want? A public flogging?

mrsconn23

Dear Prudence,

I got my car detailed at a business near the beach in Los Angeles. When I took my car there, I meant to move my spare change I kept for parking meters and laundry out of the car but did not. When I got my car back, there were about $8 in quarters, and dollar coins missing, but dimes, nickels, and pennies were left behind. I emailed the owner the next day. The owner called me and apologized and refunded the full price of my car detail. I told him the full refund was not necessary and that I wanted to let him know what had happened. Because I had used the word “steal” in my email he took offense to that. I replied on the phone that the money was gone after I got my car back. He said he wished me well and I replied, “Are you saying you don’t want to do business with me anymore?” Now I feel bad about a situation where I did nothing wrong. I was just trying to alert him of a problem with his workers at his business. As the saying goes, “No good deed goes unpunished.” What do I do now? Or what should have I done instead in this situation?

—Suffering as a Result of Trying to Help

ei34

“Suffering” feels…really dramatic. You were refunded. I’m sure the owner told staff to keep their hands off change? It’s over. 

mrsconn23

As a customer service professional my entire career, I can tell you that people like LW annoy the absolute fuck out of me.  You told me a thing, I try to make it 'right', you want me to tell you what I'm going to do about a personnel decision that is none of your damn business for so many reasons. 

Take the refund and don't do business with them again.  Give them a bad Yelp review, FFS. 

But the owner literally tried to help right the situation and you still had get the 'last word'.  Shut up and take the money.   Jiminy Christmas.  

levioosa

You’re exhausting LW

banana468

Seriously - you can't tell a company how to do their job.  They gave you a refund.  How they handle their people is not your business no matter how much you can think so. 

downtondiva

You lost $8 in coins and they refunded the costs of the car detailing? What the hell are you still upset about? Take the refund and take your car elsewhere next time. Any personnel decisions the owner makes from here are not your business and not your problem. Quit looking for reasons to be miserable.