Research carefully before taking your dress to the cleaners.
I
brought in a white wedding dress with dirt on the bottom to be cleaned, and it
came back entirely gray. At first, they gave me the wrong dress and insisted it
was mine. When they finally returned the correct dress, they didn't call or
acknowledge that it had changed color - they simply handed it over and took
payment. Even the clerk commented, “Why does it not look white?”.
I’m deeply disappointed , especially since this place came highly recommended
and advertises “restoration” - "you can trust Popes to give very
special care" - “Your Quinceañera or Wedding dress—perhaps the
most beautiful dress you have ever owned! Now you can have your beautiful
Quinceañera or Wedding dress cleaned and preserved so that it stays picture
perfect for you or for anyone else in your family”.
It's all false. Their
explanation? “The dirt had to go "somewhere". They claimed to
have cleaned it five times, yet never once called to inform me there was an
issue. Like most brides, the dress had some dirt on the bottom from walking
around-it wasn’t unusual or excessive. When I asked about filing a claim
for damages, the owner was completely dismissive, saying, "We are well
known in the community and have been here a long time and there is nothing you
can do about it". But that doesn’t change the fact that they ruined
the dress and blamed it on the dirt. I trusted them with a priceless heirloom,
and they showed no care, no responsibility, and not even a courtesy of a phone
call to discuss they were having an issue with cleaning the dress. 
