I have a little venue drama.
I have known that I would choose Brady’s Landing as my venue since July. We visited during a bridal show hosted there, but unfortunately there was no one to tell use more about the venue. Fortunately, I had been in contact with their events coordinator. I asked her several times via email what the deposit would be and she would never give me an answer. She would completely ignore my question. We had discussed our date and all of the price details multiple times. I kept meaning to go book the venue before, but in December we knew it was time to buckle down so we went. I called a few days before and made an appointment with the coordinator I had been speaking with since July.
We showed up to the venue fairly early so we waited. No big deal. After a while we realized that we had been waiting past our appointment time. Fi told the hostess and she went to get the representative. She came out and greeted us nicely, I introduced myself and then my mom and Fi. Then she asked us what we were there for. I explained to her we were interested in having our wedding there and she remembered nothing. I explained all of the details again. It took me off guard, but I went with it. People make mistakes. Throughout the appointment she kept calling me Lenny…my name is Lanie. This was annoying, but hey I have a weird name. No big deal. After the fourth time it was getting old, but we corrected her each time. I was a little overwhelmed because another ballroom was better suited for us and I needed to wrap my brain around the new “vision.” Throughout the appointment she interrupted and talking over Fi several times, which was really not okay to me. It was very rude. Finally, we agreed upon her holding the room for 10 days. At first I was hesitant because the venue is 45 minutes away and with work and the holidays there was no way I was going to get up there to sign the contract. She assured me this was fine and that “we have these wonderful things called fax machines and email.” The comment annoyed me, but I agreed and she handed me a credit card authorization form. This was an issue because I didn’t feel comfortable with her. After discussing this with Fi and my mom further, we decided that it should be okay.
On the 11th day, I emailed her and told her that we were ready to sign the contract and asked her to fax it over. She emailed me back asking which date I had in mind. I told her 10.23.11 and she did not contact me that day or the following day. I told my mom I was going to call and she told me not to worry about it that she would call them for me. She called spoke to the other coordinator and she told her that she wasn’t sure if that date was reserved. My mom expressed our concern about the original coordinator being able to book our wedding and follow through with it. The coordinator said it was just Christmas time and they were busy. She said the coordinator we have been dealing with had been there for 16 years and we were in good hands. This coordinator sent me the contract and I immediately sent it back with payment. She then called me and informed me that my payment had been received. I monitored my account until I saw the payment come out. I let it go and have tried to stop worrying since. My biggest fear was that she would double book our wedding or forget all together.
While I was at work I missed a call from the original coordinator. I listened to the voicemail and she said that she was calling about the “courtesy hold” she had for October 23rd. She said she had a couple in front of her wanting to book the room for that day and to call her back. I freaked out. I was really upset so I called my mom so that I did not go exorcist mode on this lady. My mom freaked out and demanded that she call. When she called no one wanted to put her through to the coordinator because she was with clients. My mom finally got them to put her through. She spoke with the coordinator and told her everything that had gone one. The coordinator responded with, “Oh, I see it now.” She then went back to her clients.
Am I over reacting or is am I in the right for being a little upset/concerned?