So my friend is getting married at the Belhurst Castle in August and the wedding coordinator has been craptastic. I'm the matron of honor and I feel like I should have known to tell my friend how to coordinate everything since I read through the reviews and I knew the coordinator was craptastic.
She told the lady way back when she chose Belhurst that she would like pictures up on the balcony. The coordinator told her yes she could do that, she'd need to get that room to stay in overnight. Great, my friend said, that's what she wants to do. She has talked about this a lot and that was why she chose the Belhurst. That and she loves castles and she wanted someplace she and the bridal party could stay overnight.
What my friend didn't say was "Please confirm my reservation for August 10th and here is the credit card." She just said that's what she wants. Her parents paid the deposit on the wedding. The lady never told her she needs to do it, or do it early and they fill up.
She called this week to make sure she has that room and to get rooms for the rest of the party and she was told that not only does she not have that room, they have NO PLACE at all, at any of their properties for her to stay on her wedding night.
Pretty much, they said "Oh Well."
She's crushed, and asked if there was at least a room to get ready in and they told her no. There's no bride's room.
Has anyone has a wedding there? Was there a place to get ready? What on earth do I do for her now?
I realize I should have told her last year to book the room. We all thought she did. I didn't book mine yet and really had no idea they'd be booked up already. I think that was something the wedding coordinator could have mentioned.
Not only that, they won't e-mail her back since last Friday.