New Jersey - South

Franny's Bridal in Atco..THE WORST EVER!!!!!!

I wish there was a negative rating because Franny's has certainly earned it. When I initially went in with my bridesmaids she was pleasant ( obviously to gain our business). But, since the orders have been placed she has been nothing more than condescending, rude and unethical.  She upsized all of my bridesmaids by at least 2 sizes (no doubt to make more $ on alterations) When I called her to ask why, she was ignorant rude and said it was not her problem. I insisted she give a discount on alterations due to her error, or order the proper size dresses she refused to do either and hung up on me. Each of my girls complained how ignorant she was to them. My future MIL ordered a dress. They upsized her and quoted her $175.00. She paid in full. Then Fran called her back and told her they mispriced the dress and it was $475.00 (an additional $300.00!) I went with her to cancel the order (that same day) and she said there was a cancellation policy and she was losing her deposit. She4 also said the error was not her fault. Really, because she wrote up the sales slip and then refused to honor it! Who's fault is that? This woman is obviously unethical in her busniess practices. She has NO customer service skills, and neither do any of her employess. Once she had the money she didn't deliver the proper dresses, sizes and fulfill her obligations. Obviously my girls are not getting their alterations done there since she is totally untrustworthy! BUYER BEWARE!

Re: Franny's Bridal in Atco..THE WORST EVER!!!!!!

  • SJGirl0811SJGirl0811 member
    10 Comments
    edited December 2011
    Sounds like you need to contact the Better Business Bureau and then file suit in Small Claims Court to get your money back.
  • edited December 2011

    Definitely try to go the small claims court route to get your money back! That's just bad business....

    And I don't see why people can't post their unpleasant vendor experiences on the boards. Sorry, the world isn't all puppies and rainbows and people will not always have a positive experience. If they allow you to post the good, they should allow you to post the bad.

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  • Northstar1808Northstar1808 member
    Fifth Anniversary 1000 Comments
    edited December 2011
    Okay I'm totally going to go against you and defend Franny here. I've been there multiple times for proms and other events and she has never been anything but sweet, nice and accommodating. She is one of the nicest ladies I've come across while looking for my wedding dress.  My mom went there to buy her MOB dress and since it was the last one in the store and more couldn't be ordered Franny took $50 off for the dress and threw in free alterations (the sample dress is 2 sizes too big and she's doing it for free). My aunt also got her dress there for my wedding as well and got a really nice deal only paying $150 for her dress. I've never had a misunderstanding with her or any complications and I know numerous people who have gone to her and raved about her. Her prices are the best around here and I've been to almost 30 bridal stores and she is an amazing seamstress.

    Lession of the day: Take people's opinions and reviews of vendors with a grain of salt. I did not have a good experience with Tesi's Bridal and I do not like that store at all but I know there a few girls on here who loved them and had a great experience.
  • angel33284angel33284 member
    100 Comments
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_south-new-jersey_frannys-bridal-atcothe-worst-ever?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:128Discussion:959806ba-e0a5-4f67-8d89-15601c6c84f5Post:429b73bd-dad1-4cfc-b37d-118fdb883f7a">Re: Franny's Bridal in Atco..THE WORST EVER!!!!!!</a>:
    [QUOTE]Definitely try to go the small claims court route to get your money back! That's just bad business.... And I don't see why people can't post their unpleasant vendor experiences on the boards. Sorry, the world isn't all puppies and rainbows and people will not always have a positive experience. If they allow you to post the good, they should allow you to post the bad.
    Posted by 2010Bride2be[/QUOTE]<div>
    </div><div>I think the reasoning behind the rules of no vendor bashing are simply a business decision by The Knot. It's supposed to be a place where brides can help other brides, not destroy people's businesses. You can help brides by helping them find good vendors. But if you have a bad experience that doesn't mean the vendor is completely bad.</div><div>
    </div><div>Think about it this way. You make a mistake at work (we all have). How would you feel if only one person knew about your mistake but then went and told everybody in the company. And because they told everyone, not only would you be not getting a promotion, everyone now wants you fired.</div><div>
    </div><div>And from the Knot point of view, they rely heavily on advertising dollars. If you ran a wedding related business would you advertise on a website that allowed brides to try and tear you down?</div><div>
    </div><div>It's all a business to them.

    </div>
  • edited December 2011
    Can't say I agree as I've always been one for brutal honesty. Just as I want to hear vendor raves, I also want to hear vendor problems as well so I can make an informed decision. If I messed up at my job and did nothing to make good on it, then please, put me on blast.

    But hey, thats the beauty of the interwebz...agree to disagree and move on. It is what it is.
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  • edited December 2011
    I would first like to thank everyone for their replies.

    I understand there are mistakes to be made and obstacles to overcome when planning a wedding. I truly believe that I am not a Bridezilla who freaks out at the slightest problem. I have experienced a number of bumps in the road while planning my wedding, as I'm sure we all have. With that said, I have never once been on here to bash a vendor, because I don't believe slight misunderstanding or mistakes warrant that. But the horrific experience I have had with Franny does. I truly want to warn other brides of her utter disregard for business ethics and customer service. I am certainly writing to the BBB in regards to her, and have also contacted the dress company who confirmed that she had been misinforming me (although lying is probably more accurate) as to my resolution options. While one of my bridesmaids was picking up her dress, there was anothe girl having the same "upsizing" issues with her bridal party. As if thats not bad enough, she is condescending and rude. My MIL was almost in tears when she left there. That is just not good business.  As far as the post defending her, I am so happy that you did not have to endure all of the problems that I did, and hope noone does during this joyous time.

    I have relyed heavily on the vendor reviews and  the opinion of my fellow brides to assist me in making the most educated decisions throughout this process. I am not on here solely to bash this specific vendor (although is telling the truth bashing?) but to make you aware of my experience so that you can use this experience, in combination with other vendor reviews to make the best decision for your wedding.

    Franny created this situation, I just relayed it to you.
  • edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_south-new-jersey_frannys-bridal-atcothe-worst-ever?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:128Discussion:959806ba-e0a5-4f67-8d89-15601c6c84f5Post:429b73bd-dad1-4cfc-b37d-118fdb883f7a">Re: Franny's Bridal in Atco..THE WORST EVER!!!!!!</a>:
    [QUOTE]Definitely try to go the small claims court route to get your money back! That's just bad business.... And I don't see why people can't post their unpleasant vendor experiences on the boards. Sorry, the world isn't all puppies and rainbows and people will not always have a positive experience. If they allow you to post the good, they should allow you to post the bad.
    Posted by 2010Bride2be[/QUOTE]

    If you want to post a bad review you can do it on the Wedding Channel. <a href="http://local.weddingchannel.com/wedding-vendors" rel="nofollow">http://local.weddingchannel.com/wedding-vendors</a>

    TK is encouraging us all to be posting our reviews on there. So they are all in one spot and easy to access.
  • angel33284angel33284 member
    100 Comments
    edited December 2011
    I think the fact that another bride came on here and said she has had many great experiences with this shop just proves that your case was an isolated incident and therefore does not warrant your attempt to ruin her business. because that's really what it comes down to. You are trying to punish her because she didn't give you good service.

    Ya know, I get screwed at the drive-thru almost every time I got to McDonalds, but I still go because overall they give me good service. I'm not gonna try and convince others not to go here just because they didn't give me napkins on my last trip.

    It's unfortunate that you had a bad experience with this shop, but that doesn't mean she's a monster.
  • edited December 2011
    I don't think you can classify me posting my experience as "trying to ruin her business". If you think my experience has the potential of doing so, then she in fact is the one ruining her business by conducting it in such a manner. If she doesn't want me to tell people negative things, than she should curb her business ethics accordingly. But I guess if you feel your wedding dress and bridesmaids dresses are comparable to fast food french fries, we definately have different standards. You go to McDonalds once a week, you only get married once in a lifetime.
  • angel33284angel33284 member
    100 Comments
    edited December 2011
    In hindsight don't you wish you had come on the Knot and selected your dress shop based on some positive reviews from other brides?
  • edited December 2011
    ABSOLUTELY!!!Smile
  • edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_south-new-jersey_frannys-bridal-atcothe-worst-ever?plckFindPostKey=Cat:Local Wedding BoardsForum:128Discussion:959806ba-e0a5-4f67-8d89-15601c6c84f5Post:f56f7df7-d13a-4c3b-b28d-4122d48f3bf9">Re: Franny's Bridal in Atco..THE WORST EVER!!!!!!</a>:
    [QUOTE]In hindsight don't you wish you had come on the Knot and selected your dress shop based on some positive reviews from other brides?
    Posted by angel33284[/QUOTE]

    If you can ask that question, then can't you ask the opposite? The next bride may not even want to take the chance of having the same experience as OP and avoid that vendor.

    OffTopic...Damn....I must REALLY be having a slow day...I've never been on the Knot so much in my life! <img src="http://cdn.cl9.vanillaforums.com/downloaded/ver1.0/content/scripts/tinymce/plugins/emotions/images/smiley-surprised.gif" border="0" alt="Surprised" title="Surprised" />
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  • angel33284angel33284 member
    100 Comments
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_south-new-jersey_frannys-bridal-atcothe-worst-ever?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:128Discussion:959806ba-e0a5-4f67-8d89-15601c6c84f5Post:94be87e8-3588-4402-a9c5-8db36ceab896">Re: Franny's Bridal in Atco..THE WORST EVER!!!!!!</a>:
    [QUOTE]In Response to Re: Franny's Bridal in Atco..THE WORST EVER!!!!!! : If you can ask that question, then can't you ask the opposite? The next bride may not even want to take the chance of having the same experience as OP and avoid that vendor. OffTopic...Damn....I must REALLY be having a slow day...I've never been on the Knot so much in my life!
    Posted by 2010Bride2be[/QUOTE]<div>
    </div><div>You are correct, except The Knot says it's against the rules. So the only thing to do is promote good vendors and ignore the bad ones.

    </div>
  • Northstar1808Northstar1808 member
    Fifth Anniversary 1000 Comments
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/local-wedding-boards_south-new-jersey_frannys-bridal-atcothe-worst-ever?plckFindPostKey=Cat:Local%20Wedding%20BoardsForum:128Discussion:959806ba-e0a5-4f67-8d89-15601c6c84f5Post:21e0adfb-09f3-473f-88de-fd176b18eef5">Re: Franny's Bridal in Atco..THE WORST EVER!!!!!!</a>:
    [QUOTE] I truly want to warn other brides of her utter disregard for business ethics and customer service. I am certainly writing to the BBB in regards to her, and have also contacted the dress company who confirmed that she had been misinforming me <strong>(although lying is probably more accurate)</strong> as to my resolution options.
    Posted by lcalletta[/QUOTE]

    of course you can write about a bad experience you had to warn others however there is a big difference in telling what happened and bashing, hence the bolded quote. You didn't have to add that in there. You could've just said that she was misinforming you. Your initial post of the vendor review was bashing.
  • Mia2700Mia2700 member
    100 Comments
    edited December 2011
    Wow I am disappointed to read the negative post.  I orignally purchased my gown from another shop in June 09 and shortly there after it went out of business, I did get my $ back, but I was out of a gown.  They recommended Frannys to me.  I went there, she ordered my gown that night and gave it to me about $150 cheaper than she had it priced (since the original shop gave me dscount for purchasing same night).  I went ahead and chose my bridesmaids (6) dresses there, my future mother in law, my mom.. and she's doing alterations for everyone.  She has been super accomodating every step of the way and has even altereted both my girls dresses and mine because they weren't quite what I wanted.  It's sad to see such a harsh conversation when I have had such an amazing experience with Franny and her assistant.  

    Best wishes to all the brides, and here's to hoping future Bride's still give Franny a chance and judge for themselves.

    Future Mrs. Curran 
    10 - 02 - 10
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