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New Jersey - South
Masso's- BEWARE!!!
My younger sister recently got married at Masso's in Glassboro (the crystal manor) and it was one disaster after another. She's a young Mom who is tight on money, and since my parents were footing most of the bill without much help, they couldnt afford the avg 80-120 pp venues that make up South Jersey, so they chose Masso's...it was inexpensive and still pretty nice. It all started two days before the reception when my sister dropped off her centerpieces and instructed the woman (i think she was one of the owners) of how to construct them. The woman then huffed and puffed and said they were too difficult and would take forever....she was very nasty!! Her centerpieces consisted of a glass bowl with a candle inside and some faux fall leaves sprinkled around....something we put together in 2 minutes flat....it doesnt take rocket science! The maitre d at the rehearsal was very brash and unprofessional....he also was hitting on my other sister (the MOH) the entire time...gross! The day of the wedding, it started to drizzle and since her ceremony was outside we decided to start the ceremony 5 minutes early. I was in the bridal party so I was standing in line to go down the aisle, and as guests who were a few minutes late showed up the maitre d outright yelled at them saying "this is why you shouldnt be late to a wedding. it started at 6 people."...he was very rude and it was really embarassing!!! Many guests complained and said the reason why they were late was bc after they pulled into the parking lot they had NO IDEA where to go! The ceremony sight is tucked in the back and there was no one around to direct guests in the right direction. Once into the reception, things just got worse and worse. One of the bartenders (the second one was very nice) was a downright nasty old man. He carded everyone, even those who were well into their 30's and turned them away if they had no ID. Not everyone brings their wallet/purse into a wedding reception. He was also hurrying people along with a scowl on his face all evening. He even got nasty with my sister, THE BRIDE!! The open bar was supposed to be top shelf and when people ordered absolut, he commented with "no absolute....not at this wedding." Which was embarassing for my parents, considering they payed for a top shelf bar. When my mother called the bartender out for being a rude asshole and also not serving the right liquor, the maitre D then yelled back at my mother, saying "when you have a problem you come to me" although he was nowhere to be found half the night. The bathrooms were absolutely gross. Every paper towel dispenser was empty and the trashcans were overflowing. Some of the tables were set for 7 when 8 guests were supposed to be seated at them. When asked for assistance a chair was brought out 15 minutes later....but still no place setting. The centerpieces were also put together completely wrong. At the end of the night, the maitre d told my mom she had to bring all the centerpieces home that night. Even though she came in a limo and had no way of getting them home. When she asked for the 25 boxes they were brought in with, he said "we have no boxes...sorry". SO my mother, dressed up in a gown, the night of her daughters wedding, was responsible for the centerpieces now, with no boxes or transportation besides a limo. She ended up giving them out to people, in a way to get rid of them....also the glass bowls were worth hundreds of dollars and she was hoping to save them for my wedding next year. SO all in all, even though my sister had a great time, and was unaware of what was going on....my parents had a miserable evening having to put up with the staff. She's also gotten many complaints since from family and friends.....which is very embarassing to her. Sorry for the rant....but it had to be said!!
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Re: Masso's- BEWARE!!!
I don't have any experience with Crystal Manor. Sorry about your sister's wedding.