I didn't want to bury this in the gripes thread, because I'm insanely shocked and appalled with what happened.
This morning on the metro I fell asleep and had to jump off and turn around. This is the first time in months I've missed my stop. On my way back, a woman on the car came running to the front and said "There is something seriously wrong with that man." The man in question was a man in a yellow jacket, who appeared to just be wandering around the little opening space, banging on the glass, and more or less acting completely harmless. Turned out he was mentally challenged. They stopped the train, the driver came back to investigate, told central there wasn't a problem, and that woman must have complained to someone else, because they pulled the train completely out of service. At this point, the rest of us who witnessed this are pretty upset. It's obvious to us that he's not harming himself or anyone else, he's just listening to his music and trying to get wherever.
We offloaded from the train, asked about 5 metro employees why the train was out of service, and they said central had decided, they weren't sure. They got on board the car we had been in, poked around (I assume they were looking for fluids), and then got off and were looking for the man she had complained about. Off the walkie talkies, someone was saying he looked dirty. About 7 metro employees talked to him, and then they let us back on the train and we went off to our next stops.
I'm completely shocked and appalled that in 2013 this behavior is still happening. This woman obstructed thousands of people commuting this morning because she was uncomfortable being around someone who had a mental handicap. BFD. If you're uncomfortable, switch cars. I've done it plenty of times, and for less than what this man was doing. I feel like if you're going to halt the train for a sick customer, they need to be vomiting, have lost control of their bowels/bladder, be spewing blood, or non-responsive. Not enjoying their music and smacking a couple of windows.
Fortunately for her, this woman did not get back on our car. A bunch of people, myself included, probably would have smacked her.
/vent