My partner and I got engaged on the 26th June. We took the ring in on the monday (back to Wallace Bishop) to see if they had one in my size. They said their computers were down and when they were up they would check. Otherwise we woud have to get it resized. They said they would call and let us know if they couldnt find one. We actually had a nother jeweller in mind to get in resized (recommended by a friend) Wallace Bishop quoted 7 days and $100 to resize. We didnt hear from them so a few days later we went in and they said they had already sent it off to be resized, and that it was actually going to cost $125. In the end it took two weeks for them to resize it. Because they had ro resize it so much smaller one of the stones fell out and therefore it took longer. No problems. About a day after I picked up the ring I noticed a flaw in one of the side stones that wasnt there originally. It stood out like dogs balls to me so how someone with a jewellers eye missed it is beyond me. The lady is very apologetic and promises it will be back in a week. That was thursday just gone. My partner rings on friday to ask whats going on. They tell him its not due back until the 6th now because the work needed was more extensive than they thought. So by the time i get the ring back we wouldve been engaged for 6 weeks, and I wouldve worn it for 3 days!! I can udertsand the resizing issues but the faulty diamond is THEIR fault. As mad as a cut snake I rang WALLACE BISHOP . . which promptly turned into tears. Pathetic I know. A few friends have suggested I ask them for compo in the form of matching earrings or something. I am devastated, and it feels like something dodgey is going on (diamond swapping?) It doesnt even feel like I am engaged at the moment. I have sent off a length email to Wallace Bishop head office detailing everything, and am waiting for a reply. What are your thoughts? Thanks
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