STAY AWAY FROM THIS SHOP!!!! Once in a Lifetime Bridal in Tempe SUCKS! I hate to be so harsh, but they are just a really crappy bunch of people and a terrible business.
I should have learned from the nightmare in getting my wedding dress, but I went ahead and sent my bridesmaids there for their dresses anyway.
My bridesmaids went to order their dresses in early February for an April wedding. Upon trying to order the dress I had selected, they were told that there was no way to get the dress here on time. If they ordered it on a rush, it wouldn't even arrive until the week before the wedding, which everyone agreed was just cutting it too close.
I left work early on that day to race down to the shop and pick out a totally new dress for my girls. While on my way there, a woman named Anna said that she would call a few of their designers to find out which one would be able to get us dresses the fastest.
When I made it to the shop, Anna said she found a great designer that could have dresses to us in 4 weeks. I picked a design, got them ordered, and had everyone pay the rush fee to get them there ASAP. Anna told all of us, while we were all there together in the shop standing right in front of her, that the dresses would arrive around March 12th. It could be a couple days before or after, but because we ordered them on a rush, they would arrive around the 12th.
March 12th came and went. No dresses, no phone call from the shop. When I called the shop on the 16th, I was told they would be shipping out at the end of that week. They were suppose to have arrived around the 12th, but all of a sudden weren't shipping out until the 19th...already a week late.
On the 19th, I called to make sure the dresses had shipped. Someone there told me she would check and call me back. She never did. I called again on the 22nd and was told the same thing. I asked to be placed on hold while she checked. When she got back on the line, she said they had shipped and should arrive by the end of the week...now 2 weeks later than what we were initially told. I expressed my frustration and was told that she would pass a message on to the store manager, and have her call me back that day....never heard from anyone.
On the 26th...Still. No. Dresses. When I called THIS time, I was told that if they weren't in the shippment that was coming in that night, then they would arrive the following Wednesday.
Now, to recap: I couldn't get the dress that I wanted for my chicks because, even on a rush, they wouldn't arrive until the week before the wedding. So I picked out new dresses that were suppose to be able to get here almost a full month before the wedding. My wedding was on April 10th. I was now being told that my dresses wouldn't arrive until March 31st.....THE WEEK BEFORE THE WEDDING.
When the dresses finally did arrive, every single one of us explained the situation and frustration, stating that the rush fee should be deducted from the balance due on the dresses, as they did not arrive when we were told they would. At the rate we had been going at, I could have had everyone order the original dress that I picked out.
The shop told us that no one ever said the dresses would be there by the 12th. Anna herself, the woman who researched the designers for me, who sold us the dresses, said she never told us that. The store manager said that I had never left any messages for her, as she never received a single one.
It was HORRIBLE experience. Once that shop has your money, they literally do not give a crap about you or your dress. They are rude on the phone, short in person, and LIE.
STAY AWAY FROM THIS SHOP