I'm not sure what to do. I found my gown at a bridal salon, and really liked it. I ordered it in my size, and when the dress came in, I went in to put it on, and within ten minutes my inner arms were covered in scratches and welts from the beading on the bodice. This never happened with the sample. I brought it up to my consultant, and she said to take it home and "Crush the beads with a pair of pliers", and that that's what they would normally do. It sounded odd, but I didn't pursue it. Well, I always planned to have my dress altered outside of the salon (much cheaper), and my seamstress has since told me that there is no way to fix this issue without substantially altering the looks of the dress. She will not "crush" the beads, says it's outrageous, and has mentioned removing the beading, covering the beading, or making a jacket to wear with the dress....all which will change the looks of the gown significantly. I spoke to her today (she is a friend of mine), and she said that she loves the dress, but doesn't see me being happy in it, whatever we decide to do. It's not going to be the dress I chose.
My fiancee' is upset, and wants to try to return the dress, and look for a different one. He doesn't see why we should pay so much money for a dress that is essentially unwearable, and believes it is defective, and should be returned. I contacted the manufacture, who sent a response stating simply, have your alterations dept. take care of it.
My fiancee' has been seriously ill, and there have been other matters in my life that have needed my attention, but I realize that time is running out, and I need to get going if I need to get another dress. I'm not sure the salon will take it back, and I had a hard time finding a dress in the first place, so am leery about starting that process over. However, I'm just not sure what to do. I don't think it's right that I can't wear my brand new dress as it was made. I would just like to hear some feedback on what you ladies think.
Thanks.