I want to kick Cigna square in the balls.
Backstory--with Cigna I am only allowed to be reimbursed for in-network service providers. My oral surgeon happened to be out of network. When I realized this, cue an afternoon of sobbing and freaking out and then I got it together and started doing research. There's an exception that if no in-network providers are within a 25 mile radius of your home, you can use a provider of your choice. Thank God I live in Westbumblefuck because that was the case. So permission was granted to have my surgery with the surgeon of my choice.
I started getting tons of mail from Cigna. I got like 4 different letters authorizing my surgery. Upon inspection, I realized that they had authorized my doctor, the hospital, and the anesthesiologists all seperately. I was thinking, "well thank God Dr. Farrell's office took care of all that because I never would have thought to get all of them authorized."
Turns out Dr. Farrell's intern also operated on me, and billed seperately. So Cigna assholes denied the reimbursement.
When I realized this, I called them, and the customer service guy said he would get it fixed and that it might take a while.
Flashfoward to now: It's been weeks. It's still not approved. Those aholes just called me and told me it was denied because he was out of network. Well noshit Sherlock. Not surprisingly, as much trouble as I've had with them, I started getting angry and it probably showed in my voice. Bitch RAISED HER VOICE AT ME. Um, no.
"Stop yelling at me!"
"I'M NOT"
"Really?! How do you have a job? Act like a professional, please."
That shut her up.
Anyway, stupid hosebeast is going to appeal it but she played dumb the whole time like I could have some way prevented this.
EATADICKCIGNAIHATEYOUDIE.