flip flop favors

RLwedding2012

hi all,

I don't normally do something like this, but i feel it needs to be made known to all you bride-to-be's:  DO NOT purchase or even bother dealing with "a Creative Step" (acreativestep.com) or "shop a creative step" (shopacreativestep.com).  

Reason?  well, it goes back to buying a daily deal here on WC.  Unfortunately, the deal advertisement was overtly misleading.  I thought I could buy 50 personalized havaianas for $50 (note, in the ad it said "value: $250, discount: 80%, savings $200).  It sounded great so I bought two deals!  Well, in the end, that's not how it turned out because  when I emailed the A Creative Step, she wrote back that my order would be $2,000 WITH the discount!   So, I contacted 'customer service' which ended up being Carolina Moura, the owner of A Creative Step.  Well, what happened is the reason I'm writing this.--- When I called her and politely asked for a refund, she said 'it's not my fault you can't read', then proceeded to tell me that she didn't even have all of my money!  Then, she hung up on me (which she then claimed in a later email that the call got dropped... meanwhile, i called her right back and she did not answer, AND she had my email address so could have contacted me easily).  So, like I said, I had to email her since she didn't answer my call that I would like my refund since NOWHERE on the ad OR her website was no such term or policy!  She eventually said that she'll give me $40 back because paypal and transfer fees took the rest of my $100, to which I emailed her back saying that that TOO was NOT on her policy or terms, so I am not in the wrong.  And guess what?  I haven't heard from her since.

Essentially, I just want to warn you all that you need to be careful who you are dealing with.  This lady not only took my money, but caused me more added stress.  Honestly, I would be happy with an apology, but again, she hasn't emailed me back.  It is a shame that so-called businesses are even run with such horrible customer service and no morals and ethics.  But, everything happens for a reason and better luck to you all!!!