I'm getting married at the Lord Jeffery Inn (Amherst, MA), early 2014 but live out of state. We are contracted through the Lord Jeff to have our wedding cake made at Atkins Farms. Seeing as though they also have a floral shop and I will be in the state two weekends from now, I called to set up a consultation. The floral manager, Sue Stosz, said it was "too early to begin thinking about flowers" and told me I "couldn't possibly have a theme picked out yet." I told Susan that if she wasn’t willing to help me I would have to look elsewhere. She was unabashedly rude, assumptive and wholly unprofessional. After she told me that she would not be able to help me further, I called back and asked for a manager. They forwarded me directly back to her. She then proceeded to tell me that talking to a manager “wouldn’t get me anywhere”, because her boss is her sister-in-law. Instead of working with a future client with who is excited about the prospect of doing thousands of dollars’ worth of business with Atkins Farms, Sue Stosz has ruined my opinion, attitude and outlook toward their entire business. This unprofessionalism is unacceptable, and Sue Stosz not having to answer for this lack of customer service and basic incivility is classic nepotism at its finest. DO NOT patronize this business.