Does anyone have the name and contact information of someone at Bella Pictures who is actually responsive or customer service oriented?
I've been having an absolutely TERRIBLE experience with Bella Pictures. Since I signed my contract with them about a year ago, I've had my "Associate" switched on 4 separate occasions!!! So, each time that I get a new "associate" I spend the time to detail what I've gone over with the others, and sure enough I find out the the prior associate has lied to me about something "basic", not worth putting into the contract. Apparently I should have known to write EVERY single detail into the contract, but instead I assumed that somethings were just "part of the experience." Also of note, they no longer even give you an associate to work with before your photographer... they're taking a "team" approach. "Team" really means, e-mail our queue, and someone unfamiliar with your "case" will respond within 2 business days. I get better customer service from my bank.
Before choosing Bella my biggest concerns about them were:
1. I feared I would be assigned a photographer that had never worked at my venue before.
2. I feared I would not have enough time to build a strong relationship with my photographer once assigned.
3. I feared I would not be able to take advantage of being one of the first to choose from the photographers available on my wedding day.
My associate at the time assured me that they could picke a photographer that had worked at my venue since it's a very popular venue. She also assured me that I would have plenty of time to meet with my photographer and build a relationship. Lastly, she let me know that I would be assigned my vendor as soon as I had deposited 50%. She also told me that Bella bosts a 100% satisfaction guarantee and if at any point I was dissatisfied they'd make it right.
1 year and 3 other associates later... "Bella does not guarantee that your photographer will have worked at your reception site." "Your photographer will be assigned after you've deposited 50% and NO SOONER than 6 months before your wedding." "Actually meeting (in person) with your photographer prior to your wedding is an additional charge. They'll call you once. Oh, and no photographers will do a pre-event walk-through." "100% satisfaction guaranteed only applies to things specifically mentioned in the contract."
It has been, by far, the absolute WORST decision in my entire 1.5 year-long wedding planning process. If you have a chance to avoid thsi vendor, do so now!!!