Hello,
I'm in a situation that I'm learning is fairly common. My photographer hasn't delivered the goods. Per our contract, we should have had our edited photos by August 18. She had a baby in early August so we've been patient. She texts me from time to time saying she's almost done, and she's told me 3 times since September that they'd be done in another week. Friday night was the last straw. She was supposed to meet my husband and me with a flashdrive of our photos and she completely stood us up. I sent her a tactful but firm email that if I do not have a flashdrive in my hands this week I will be taking action. We have an easy case since she only corresponds by text message and email. My question is what would be the pros and cons of going through the Better Business Bureau vs contacting an attorney? We do not want money, we want our photos. Thank you!