Second Weddings

Conflicted - Do I Scream or Celebrate?

My contact for the vendor of my gown (love the criptic stuff) is leaving said vendor, Monday will be her last day.  There has not been any response to any of my emails with regard to the gown.  So now do I go to her supervisor and submitt all the emails with a detailed email letter of how it looks from my side?  Or just suck it up and hope the new contact will review things and want to make amends?

As it stands right now I have asked that my mom not buy her dress from said vendor if she hasn't yet purchased her dress. So far my bridal party has not purchased anything from said vendor, and the FDSD's (Future Dear Step Daughter) is coming from WToo, because well that is the one she liked and it will be fun to blog about other designers dresses...

Re: Conflicted - Do I Scream or Celebrate?

  • AbbeyS2011AbbeyS2011 member
    1000 Comments
    edited December 2011
    OMG, this is the nightmare that wont end, isn't it?  I will scream with you!  Ok, now that that is over with.....

    I would definitely email to the new contact or whomever ALL the emails and information you have about the gown.  Go to the supervisor, the manager, whomever you have to - they need to deal with this issue, one way or another.


    Hang in there and keep us posted!
    Anniversary
  • mybooboosmybooboos member
    Sixth Anniversary 500 Comments
    edited December 2011
    What a pain this has been.  I'd do both - escalate this to the manager, and let her know you've been waiting patiently for responses (with all your documented emails), and want assurances that the new consultant will attend to your needs in a more efficient manner.
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  • Lisa50Lisa50 member
    2500 Comments 5 Love Its Combo Breaker
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_second-weddings_conflicted-scream-celebrate?plckFindPostKey=Cat:Special Topic Wedding BoardsForum:35Discussion:1dc54273-bf68-4749-943a-9880dff19d43Post:7d342305-ca48-4292-bee2-782ff6736e48">Re: Conflicted - Do I Scream or Celebrate?</a>:
    [QUOTE]OMG, this is the nightmare that wont end, isn't it?  <font color="#0000ff"><strong>I will scream with you!</strong></font>  Ok, now that that is over with..... I would definitely email to the new contact or whomever ALL the emails and information you have about the gown.  Go to the supervisor, the manager, whomever you have to - they need to deal with this issue, one way or another. Hang in there and keep us posted!
    Posted by AbbeyS2011[/QUOTE]

    Uh huh ... screaming with both of you!!  <img src="http://cdn.cl9.vanillaforums.com/downloaded/ver1.0/content/scripts/tinymce/plugins/emotions/images/smiley-yell.gif" border="0" alt="Yell" title="Yell" />
  • handfast4mehandfast4me member
    Seventh Anniversary 1000 Comments 5 Love Its
    edited December 2011
    Ok, this might be because I'm a fed, but document, document, document.  Is what I'd do in this case is to e-mail the supervisor with ALL the documentation you have.  Then I would cc the new person.  I would also make a statement such as:

    Although we have selected [Insert # here] dresses from the vendor, given that my gown was not made to specifications recieved and no communication has been forthcoming regarding my mutliple e-mails and phone calls, we may elect to go to another vendor for these other dresses.


    I would NOT say right now that you're not going to order other dresses (even if you decide not to) because they will think right now that if they correct things, they can get more $$ and orders from you. 

    Next, I will give you a spell to get better dresses in the future.  :-)  (I don't do any spells for bad stuff--bad juju there. LOL! )
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  • MikesAngieMikesAngie member
    1000 Comments Third Anniversary Name Dropper 5 Love Its
    edited December 2011

    Everything is documented, believe me.  Before it's demise I worked in commercial construction and had to document everything - so it's now habit.

    One of my issues is that I had a run in with the contact's supervisor over another issue with the blog site plus the supervisor is pretty much hands off.

    I "won" the gown, or I should say I am required to post two blog posts per week with pictures (formatted to their standards) until the day we say I do, and then give them 2-3 follow up blogs with pictures of the wedding party. Specifically of me in their gown.  I cannot quit now or send back the gown if I did either I would end up having to pay for the gown and they would have my intellectual property for free.

    I just need to come up with a tactful way of letting them know that I am less than thrilled to be promoting their product while being treated so poorly.  I would also like them to step up and do the right thing with regard to the integral streamers that were not on the sample gown that appeared on mine.

  • edited December 2011
    I feel so bad for you.  How could something that seemed so great turn out to be such a hassle.  I agree with pp, send everything to the new contact and the supervisor.  Is the manager also the owner of the business?  Perhaps you could contact the owner as well as send something to the designer themselves.  If someone is doing this on their behalf, most would not appreciate the bad name that is being created for them.  I have my fingers crossed that your new contact will be one who does their job!
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