Second Weddings

Nothing Like Being Ignored

As many of you know I have had nothing but issues with the vendor of the website that I "won" an opportunity to write blogs in exchange for a gown.  Today I sent the Marketing Director an email with the picture of the back bodice of the sample gown and the back bodice of my gown when it arrived. The two pictures make it obvious there was an error in how the gown was sewn when seen together.

I have not heard from her since the 19th of January, when I received an apologetic email with offers to let me out of the agreement and for a veil for my 'trouble".  The subsequent email that was to have the official agreement release and pictures of the veils never arrived.  The three emails I had sent prior to the one today also went unanswered.

If I do not hear anything from them I will submit the two blogs I have about the gown and how it arrived.  That should get someone's attention. One would hope. 
 

Re: Nothing Like Being Ignored

  • edited December 2011
    I certainly hope that gets their attention.  That's too much hassle!
    Anniversary
  • Sue-n-KevinSue-n-Kevin member
    Seventh Anniversary 5000 Comments 25 Love Its First Answer
    edited December 2011
    You poor thing. Honestly, customer service is in the toilet these days. I guess because you got it for free they feel no obligation to make you a satisfied customer.

    Why don't you give us a link to the blog, so we can watch it,LOL.
  • edited December 2011
    Oh my goodness.. I hope things work out for you! Do you have a number you can call, sometimes things get moving faster if someone has to listen to you complain. ;)
  • Lisa50Lisa50 member
    2500 Comments 5 Love Its Combo Breaker
    edited December 2011
    Blog, blog, blog baby!!!  Yell
  • MikesAngieMikesAngie member
    1000 Comments Third Anniversary Name Dropper 5 Love Its
    edited December 2011
    First blog post submitted for their review... it'll be interesting to see if they post it... or finally respond to me.

    LALALALALA
  • AbbeyS2011AbbeyS2011 member
    1000 Comments
    edited December 2011
    GRRRRRRR!  I thought you would finally be over and done with this mess!  Post, post, post them comments, honey!  I know you have enough on your plate right now as it is. 
    Anniversary
  • edited December 2011
    I'm so sorry. That really sucks!!!!!!  Some people can be just the biggest asses ever. Seriously? Where has customer service gone?
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  • edited December 2011

    Hey Angie,
    So sorry you are going through all of this... what a pain in the arse.

    Can you send us the link to your blog about the dress so we can read it? Can we post comments on your blog?
  • Lisa50Lisa50 member
    2500 Comments 5 Love Its Combo Breaker
    edited December 2011
    I've just looked at your blog and don't see any comments about the dress.  Did they edit out your comments or are posts just behind??  Eeeek!!!
  • MikesAngieMikesAngie member
    1000 Comments Third Anniversary Name Dropper 5 Love Its
    edited December 2011
    So far they have had the post almost 24 hours and I believe they are refusing to post it...

    I think they believe that if they just ignore me I will go away - ha fat chance.   If they want me to go away then I need a formal letter stating that I have met my obligation and am no longer bound by their cheesy agreement letter and the gown is mine free and clear to do whatever I want with it (burning it still comes to mind). And the veil they offered - whether or not I wear the thing is up to me.  They offered so cough it up. I might sell it to make up the difference in the alternations cost.

    Here's my total complaint - they have been unprofessional from the get go, but have wanted all of the brides-to-be to be professional and uphold certain standards and to generate up to 104 posts or more - so they don't have to hire professional writers to assist in keeping their site moving.  For the posters hard work and intellectual property the brides-to-be are offered either a gown ($2,000.00 retail value or less) or bridesmaids dresses (up to 5 $200.00 dresses) .

    The vendor is terrible at communication, does not live up to their commitment and will charge the bride for the "balance"(which isn't clear if it is their cost or the retail price) of the gown if she fails to live up to their standards, once the gown is ordered.
  • MikesAngieMikesAngie member
    1000 Comments Third Anniversary Name Dropper 5 Love Its
    edited December 2011
    The site is It's a Bride's Life, there you will find out who the vendor is... LALALALA
  • Lisa50Lisa50 member
    2500 Comments 5 Love Its Combo Breaker
    edited December 2011
    In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/special-topic-wedding-boards_second-weddings_nothing-like-being-ignored?plckFindPostKey=Cat:Special Topic Wedding BoardsForum:35Discussion:d7f57ce8-d01f-445d-a183-28296a160eafPost:b07da771-cb8f-45fb-90b2-6f605eaebe86">Re: Nothing Like Being Ignored</a>:
    [QUOTE]<font color="#0000ff"><strong>So far they have had the post almost 24 hours and I believe they are refusing to post it...</strong></font> I think they believe that if they just ignore me I will go away - ha fat chance.   Posted by MikesAngie[/QUOTE]

    Uh huh.  Well, I just posted a comment to your last entry, however it "awaits moderation."  BTW, those engagement photos are just gorgeous!!
  • MikesAngieMikesAngie member
    1000 Comments Third Anniversary Name Dropper 5 Love Its
    edited December 2011
    Thank you we are lucky to have found a great photographer!!

    Everything posted to their site "awaits moderation", I have the second post to my gown trouble sitting in Drafts... I learned early on not to post more than you want them to up load... So they will have to post these two or get back to me about why they are  not posting them - so far I have lived up to my end of the agreement.
  • Lisa50Lisa50 member
    2500 Comments 5 Love Its Combo Breaker
    edited December 2011
    And so, we wait ... BTW, my comment on the engagement photos has been "blessed." 

    Let us know when the dress post goes "live," I'll put a comment in there.  Light it up!  Yeah, baby.
  • MikesAngieMikesAngie member
    1000 Comments Third Anniversary Name Dropper 5 Love Its
    edited December 2011
    Apparently - they have no intention of posting my posts - or contacting me about them.

    The maturity level of some supposed adults... So now on Monday I will be writting another bullet point time line of the lack of professionalism on their part and again asking what they are going to do about it.

    This time I will escalate this to the Marketing Director's boss and head of operations Steve Lang.
  • MikesAngieMikesAngie member
    1000 Comments Third Anniversary Name Dropper 5 Love Its
    edited December 2011

    They want to end the relationship - I asked for a formal letter releasing me from my olbigation to them...  They didn't like my post about the gown, and other than releasing me from my obligation they are going to do NOTHING else about it.

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