This was the WORST vendor experience of my life. When the yarmulkes came in a completely different shade than advertised, they were very responsive but refused to help to rectify the situation - they would not even waive a shipping or set-up fee on a second order because it was too small. After a business disagreement, the owner took it perosnally and wrote me threatening emails, wishing my marriage and future ill. No one has ever said such disgusting things to me in my life. I see that I am not the only one here who has received bad customer service. Do NOT use this company! I would not recommend them to anyone. They are not any less expensive than anyone else, so it is not worth the hassle if anything goes wrong.