So FI and I went in yesterday to see what was up with our registry since they hadn't called him back Monday night like promised. They re-printed our half registry saying that is all that was there. We told them that there was plenty more on the list including our power tools and grill. We asked if they kept a hard copy of the registry anywhere (the sheet we had to painstakingly fill out) and they said that they were THROWN OUT after being entered (HOW STUPID IS THAT?! at least wait until a couple weeks after the wedding.. geesh). They halfassed apologized and offered for us to re-fill out those forms.
We were not satisfied with that answer and FI (who is very anti-confrontational) contacted HD corporate customer service and explained our situation and emphasized that our biggest upsetness is that they threw the hard copies away. If the hard copy hadn't been thrown away, we'd be all well and good and they could re-enter it. He also told them that we are heavily considerng pulling our registry from there because of how unreliable the system was and pointed out that they'd be losing probably close to $1,000 in sales considering we have 400 guests and a large registry there that included power tools and a grill.
He got a call back from the store manager here in regards to the e-mail (it had been forwarded on to her). She agreed with him that the system is absolute shiit and they've been trying to convince corporate to change their system to an easier one. She also said our complaint may very well be the nudge the company needs to do it right this time (especially since we pointed out that we're possibly pulling the registry) and that it's literally being sent to Mr. Hoem Depot president himself. She also offered to personally meet with us and go through the store together and SHE'D write everything down and then enter it before we leave and give us a printout. And as an apology for the inconvenience, they'd like to GIVE US THE GRILL from the registry as a wedding present!!!!!!!!!!!!!!!!! I almost fell out of my chair when FI told me!
let's just say they MORE than made up for the PITAs they've been
What an awesome V-day present! lol