June 2012 Weddings

So sad and upset today about my ring!

My FI and I have had the worst time with my wedding band. What should have been a great experience for me to pick up and try on the ring I'll have for the rest of my life, has been a nightmare--to say the least! 

To make a long, sad story short.  We purchased the first ring in October and brought it in the store to be resized in January.  They call to let us know it's in and we go to pick it up and it's no where to be found.  We were so upset and puzzled about how a store can 'misplace' a diamond ring??? 

We ordered another ring, because they promised this doesn't ever happened and gave an even better offer than we had before.  After waiting for another one to come in and then sending it off to get resized, guess what happens?  They lose it again!  This time, we want some answers. 

They're not giving us any answers and while they are offering an even deeper discount, it's still not enough.

I know wedding planning can be stressful and it's not roses and cake all the time.  But we feel violated and I, especially feel robbed of the experience of loving my ring and looking forward to having it on my finger for the rest of life. 

I'm so sad and upset right now.  With only 100 days to go, I should not be worrying about this but it's just so hard.  I told my FI, I don't even need a ring.  I know we can get through this together with or without a ring. 

Thanks for letting me vent.

Re: So sad and upset today about my ring!

  • Wait; did they make YOU pay for a new ring when THEY lost the original one?
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  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_june-2012-weddings_so-sad-and-upset-today-about-my-ring?plckFindPostKey=Cat:Wedding%20Club%20BoardsForum:3ae4d68d-f10a-4dec-8810-da13c14a7b86Discussion:5d2131d1-cf7f-4f3a-9b84-d85d35771d9ePost:455c1f6f-bb40-41ca-9c07-4e547d2011ae">Re: So sad and upset today about my ring!</a>:
    [QUOTE]Wait; did they make YOU pay for a new ring when THEY lost the original one?
    Posted by diamondx423[/QUOTE]

    <div>Yea, what the heck!! Is it a national chain or a local store? Either way, I'd be contacting whomever's the highest level person within the company. Besides for sucking, that's completely unacceptable for a business to treat their customers that way.</div>
  • They refunded the one first one we lost and we ordered the second one at the same price as the first, with a discount.  The third one is close to is about at 80% off the retail cost.
  • In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_june-2012-weddings_so-sad-and-upset-today-about-my-ring?plckFindPostKey=Cat:Wedding Club BoardsForum:3ae4d68d-f10a-4dec-8810-da13c14a7b86Discussion:5d2131d1-cf7f-4f3a-9b84-d85d35771d9ePost:e8bd3888-1c3c-48e2-98ca-b9ffdc94b3a2">Re: So sad and upset today about my ring!</a>:
    [QUOTE]In Response to Re: So sad and upset today about my ring! : Yea, what the heck!! Is it a national chain or a local store? Either way, I'd be contacting whomever's the highest level person within the company. Besides for sucking, that's completely unacceptable for a business to treat their customers that way.
    Posted by kelsey+brandon[/QUOTE]

    It's Kohl's and we know it's not going to be a 'Helzberg' experience, but it should not be like this for anyone.  We have been in contact with Kohl's corporate office.  We talked to the district manager last night and she's the one that told us that we won't have the results of the investigation and the best they can do is another discount and order another ring.
  • Oh, ok. Thats a little better, I guess. Can't they just order it made in your size instead of sending it out to be resized? My ring was special ordered in my size.
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  • This is the craziest thing I have ever heard. Sorry, they lose the ring, you don't pay a thing. 

    I would go elsewhere. There is no way I would deal with them after losing TWO RINGS. They obviously have an employee with sticky fingers.  And I would be reporting them to the BBB and leaving an accurate review on the interwebs.
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  • We probably will just go somewhere else. I can't let us spend even $5 on a company that's put us through this before our wedding.  But it sucks because we've spent this much time working on trying to get a ring.  They don't have one in my size in stock.
  • I'm sorry that happened. I would get a refund on the second ring and go somewhere else
  • What a nightmare!  I agree with Daria....go elsewhere.  Ask for all your money back and move on....you will find a beautiful ring somewhere else and it won't be tainted by this bad experience!

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  • If you're looking for a national chain, I can say I loved our experience with Jared. They were great to work with, fast shipping, and good financing (0% for a year, so we figured, why not?). I'd reccomend them; and their prices in store is less than what it is online (not sure why...)
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  • I agree, get a refund and go elsewhere.  Report this as well.  See if you can work with a small local jewelry store and maybe they will be able to complete the ring on site.  That is just CRAZY!  Cheryl
  • Not sure if you guys have anything like The Better Business Bureau in the States (we have it in Canada....basically, consumers can file a complaint with the BBB and it affects the rating of the store).  If you do, I'd suggest filing a complaint there as well....make other customers aware of your experience.

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  • If you go somewhere else, I would recommend Blue Nile. Or even look at non chain stores. Most of the local owned stores will do the resizing in house. My wedding band did not take long at all to resize.

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  • Thanks for the support and advice, ladies!  I needed it today! :)
  • I'm glad to hear you're going somewhere else.  We got FI's ring at Zales and had a great experience!  Other than that, I'd recommend a local, family-owned jeweler.  My parents have been going to the same jewelry store for almost 30 years now and have never had any problems!
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  • I agree with PPs.  Get all of your money back and move on.  We do have a BBB in the states.  If you get a full refund though, I'm not sure you can really report them for that.  You can talk about your experience on wedding boards though!

    I'm all for the local jewelers.  Both my e-ring and wedding band as well as FI's wedding band were purchased at a small, local place and we had great shopping experiences.
  • Get your money back and go somewhere else.

    My ring is form Littman Jewelers - definitely recommend them!!
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