I reserved a 12 person Limo from FIVE STAR and it arrived after the Wedding on a Hot day. When my Daughter and her now Husband and the Bridal Party got in the Limo it was blowing HOT AIR! They told the Driver about the issue with the hot vehicle and his response was "well if we weren't making so many stops we could get a better breeze through the window. HE made no offer of another vehicle. I called FIVE STAR and they denied that the air wasn't working and stated that because we had 12 people in a limo listed for 12 people it was not expected to cool off, and offered a 150 dollar refund on an almost $600 rental charge if and only if I signed an agreement that stated I was satisfied with that and the service. It is not worth taking that when I would rather let other Brides know what kind of company they would be dealing with when using FIVE STAR LIMOUSINE. Please be aware of their level of service because we ended up with groomsmen sick due to the heat in the vehicle.