what would you do?

PattySmith101

ok here's the problem...

 

i bought a wedding channel deal awhile back in august! on the website for the product it says i will recieve a proof of my product in 2-3 weeks! ok great ,right? well after 3 months i still had nothing! so i emailed them and they said they are processing orders accordding to wedding dates! ok fine thats annoying but still i am fine!  then i get another advertisment for the same wedding channel deal when i still have not even got my first proof 6 months after i ordered it! so i emailed them again about it asking what was up! i dont understand why would they offer this deal again when you havent even been able to fufill the first set of orders yet! it really made me mad but i was still nice as could be to them ! so i waited a few more weeks their answer " we are processing orders according to wedding dates" then i said you know what "just refund my $" i'll take my business elsewhere! "you have exceded our return policy. after  30 days we dont refund your money!" seriously i havent even received my first proof yet at this point! if i had recieved my first proof with their 30 day return policy maybe there wouldnt have been an issue! so after i said i wanted a refund i really quickly got a first draft! which was horrible! so i emailed them again " oh let us no what revisions you want done to the draft so we can fix the problem!"

I WANT MY MONEY BACK that is my problem! arrrrrr they make me so mad! then today i got another email saying they could only refund my shipping fee because work has already been done! they only did the work because i asked for a refund! they probally still havent got to "october brides" yet!i still have been nothing but nice to them... i just want my $ back now!its not even a whole lot of money thats not even the issue . i dont think they should only give me back the $20 i paid for shipping but i should get back the $30 i spent on a poduct they didnt even start working on till i said i didnt want it anymore! its more of the principal of it all now!

 i havent emailed the guy back yet! any ideas what i can say to him that might get me all of my $ back? or should i just get the $20 back and write the rest off as a loss?

minionlover

I would call and ask for a supervisor and explain the situation to them.  If they can't or won't rectify it, I would let them know that you will be letting all of your firends know what an aweful company they are.

TheSlowskys

Ha just recommended this for the bride w/ the alterations problem, but if you paid with credit card, call them.

mrshall1027

I would dispute the charge with your credit card company if you really just want your money back.  Or, maybe give them another shot at getting whatever you ordered done the right way.  It may end up being exactly what you wanted to start with.  Tell them, please fix this and that and if it's not done by such date, that a full refund will need to made.  The 30 day policy should be from the date you got your first proof in my opinion.  That's how it works with every other company that you by something from.  They can't say that it's a 30 day refund from the date that you paid because you never received anything.

emidle2008

I agree with PP. I would call the company instead of e-mailing. That way you can speak to someone in charge. And let them know you will be telling many others about ths experience. So sorry you've run into trouble. Hope it gets resolved soon.

shoebie

Contact who you bought the deal through groupon etc, tell them first you will contact the website about them they will most likley refund

PattySmith101

In Response to <a href="http://forums.theknot.com/Sites/theknot/Pages/Main.aspx/wedding-club-boards_october-2012-weddings_what-would-you-do?plckFindPostKey=Cat:Wedding%20Club%20BoardsForum:56b9bcef-1e34-456e-81f5-cfaa107456b2Discussion:ecc0a1e2-a8f2-4747-972c-199b4b6e7482Post:b2b6b7dc-ba78-4fbb-b387-ce9fa7b964a0">Re: what would you do?</a>:
[QUOTE]Contact who you bought the deal through groupon etc, tell them first you will contact the website about them they will most likley refund
Posted by shoebie420[/QUOTE]

i actually did contact wedding channel when they offered the deal again 6 months after the deal i bought < when i still hadnt gotten my proof /> they said there was nothing they could do!

thanks for listening to me vent and for all your suggestions... the guy who emailed me was the co-founder and he is not very helpful either! i just emailed him again we will see what happens

fishinflagrl

I agree with calling and talking to someone higher up. Man, what a crappy thing. I hope you get your money back or your product!