Still waiting for wedding pictures...any advice?

leayn

My photographer is Kathryn Croskey.  Our contract stated 6 - 8 weeks for us to have the pictures.  This is week 11 and we don't have anything yet.  I've contacted her several times over the past few weeks with no response.

I found another bride who also used this photographer who does not have her photos.  This one got married 7/31 of last year!

Any suggestions on how to handle this?  Has anyone used this photographer and received their pictures in the contracted timeframe or otherwise?

Thanks for your help!

julbgordo

Have you just e-mailed her or tried to call her?  I would definitely be persistent with calling her and if she has a brick and morter studio, maybe drop by to see her.  I think if it's contracted that you should have had them within a certain time-frame then there is no reason for the delay.  

I hope that you had it in your contract to hold off on some of her total fee until after you received the physical images.  Hopefully you'll get them soon.  Good luck.

leayn

I've done both....I even texted her today just to try another avenue.  I think I'm going to call her one more time and ask her to respond to me by Friday at the latest.  I just don't know where to go from here.

TNMurray

You may need to send her a certified letter and start keeping a trail of contacting her for law purposes. I would hate to say but you may need to take legal action if you are still getting no response. 

This happened to a coworker of mine. Show that you are serious. 

Bean32

I know it sucks that you're still waiting and that 3 weeks seems like forever, but I would chill out a little. This is her busy time and she is probably doing a wedding every or every other weekend. I would take TNMurry's advice and send a certified letter (she should get the point) and then let it go for a few weeks. If you bug the crud out of her, all she is going to do is give you barely-edited, semi-crappy photos. If she hasn't gotten back to you by mid August, I would try showing up at her studio to talk to her.

roseygb

Just be persistent I would say. It's understandable is she's behind with work but the red flags come up when she hasn't delivered someone elses photos in a year and she's not communicating with you. Start keeping track of all your contact attempts with her. You might need them later. What does your contract say about refunds?