Grant Hemond has the best customer service I've ever seen in my life. It's unreal! They have been so wonderful and accomodating and we haven't even mailed the check off yet!
I was reading their reviews on weddingwire and on the very last page there was someone who wrote a nasty comment about how her DJ didn't play every song she asked him to and she didn't understand why because she had totally dictated every song to be played (way to let the professionals do their job ;]) and she rated them low because of it. Then she came back saying how they contacted her and gave her 40% back and yadda yadda. GH then commented on it and profusely apologized. To me the girl just looked like a whiney brat, but GH still took the best care of her.
So I guess a BAD review is what ultimately made me choose them LOL