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Florida-West Coast

Vendor Reviews (LONG) from 5-28-2011 wedding + PIP!

GRAND HYATT TAMPA BAY:  A+ We did our ceremony on the waterfront by Oystercatchers and it was beautiful. We did the reception inside in one of the ballrooms. They have a shuttle service that can drive everyone back and forth. Everyone LOVED the food too. There tons of places on the grounds to take beautiful wedding pictures. Alexis, their events coordinator, is a delight to work with. Everyone at the reception was talking about how great the wait staff was. We had a lot of people coming from out of town, and it was very convenient staying there. They treated the entire bridal party like celebrities the whole weekend. The only bad thing about the rooms is that a standard room has no refrigerator. I am so glad we chose the Grand Hyatt Tampa Bay as our wedding site!!

FISHHAWK FLORIST: F   At my first consultation I was blown away by how nice FishHawk was. Then on my last consultation, Colleen was 30 min late for our final consultation and everything went downhill from there. They were late delivering the bouquets on the wedding day. We had a 6pm wedding, and they did not finish the wedding arch until 5:30 and did not finish the chair decorations until 5:52pm. Needless to say, this delayed my entire wedding. (Outdoor wedding on Memorial Day making all of my guests wait around outside watching them finish getting ready.) On top of this, they could not figure out how to attach the chair decorations to hotel's standard wedding chairs- my wedding coordinator had to show them how. My wedding coordinator also had to work with the hotel staff to fix the reception centerpieces too. After the wedding, I noticed that they charged us for vases that we didn't even use. They also promised to re-use my ceremony decorations in the reception hall and they didn't. When I made complaints about these issues, the owner of FishHawk called me a "BUDGET BRIDE." Even though they acknowledged that they overcharged me for the vases and said they would refund me, they have not yet issued a refund for this. And, they are going to deduct the cost of some of the vases I did use because they didn't get them back even though I tried to return them and they told me they didn't need them. Even after all of this, they never said they were sorry or acknowledged any regret for all of the problems they caused on my wedding day. Do not use this vendor!!! If you already have them on contract, you should tell them your wedding starts way earlier than it does and  also check your invoice for overcharges!!!! As far as the flowers go, I really liked my bouquet, but the bridesmaids bouquets were wilting before the ceremony started.  Don’t believe their reviews. They said that they don’t care if I give them a bad review that they will just pay to have it removed. (Not from this board, but from the overall site.) Apparently this is how they keep their review average so high! It’s very sad they’d rather pay $1500 to remove my bad review than to refund a portion of their $350 service fee… Says a lot!!

CHEF NELSON CAKES: B    Chef Nelson was very nice to work with. The cake was delicious! His prices can't be beat, and you get a free 1 year anniversary cake top. The only complaint I have is that the top layer was the wrong flavor. My husband was in charge of the cake so I can't say for sure if it was 100% Chef Nelson's fault, but make sure you're clear about what you’re asking to avoid this happening to you.

WEDDING PAPER DIVAS: C   Even though the proof I was sent was correct, they printed my RSVP cards incorrectly- wrong RSVP date and menu choices! Since we shipped these directly to our calligrapher, we didn't know this occurred until guests informed us. WPD was very apologetic and refunded our money. But, this was a huge hassle because we had to resend all our RSVP cards. The invitations were beautiful though!

DESTINY & LIGHT HAIR & MAKEUP: A       Genecia and Sherry were the two stylists for my wedding. They were always on time and they made everyone look beautiful! They even stayed late to touch up my hair. We had 7 women and one kid and every single person loved their hair and make-up. It is so convenient that they come to your hotel so you don't have to go anywhere. Their prices are super reasonable, and I highly recommend the airbrush. I cried a lot and stayed out till 3am and my make up was perfect the whole time. The only thing that wares off is the lipstick.

GRANT HAMOND DJ & LIGHTING: A+    James King from Grant Hemond was fabulous! I had a lot of specific requests (do not play this, must play that) and he followed through on them all. He was very responsive and showed up ontime for the event. Our guests loved every song he played and the dance floor was jumping all night! The price was very reasonable too. He also did the sound for our ceremony as well as the lighting. The hit of the wedding was the Gator GOBO that they did for us. It was awesome. The uplighting was also great. I have no complaints or regrets for hiring James King- you should definitely see if he is available for your event.

ARTFUL EXECUTION (DAY-OF COORDINATOR): A+     Artful Execution did such an amazing job planning my bridal shower, that we hired them last minute to be my day-of wedding coordinator. I do not think we would have survived without them. Our coordinator, Dixie, was prepared for EVERYTHING. So many things went wrong and Dixie immediately stepped in a saved us from disaster. She has an emergency kit that has everything you could ever possibly need (and will need!). She helped put the finishing touches on everything and took over my cell phone so I didn't have to stress about anything. I can't say enough amazing things. Thank you so much Dixie for helping to make my wedding day so amazing!!!

SAM’S NOTARY OFFICIANT:  A+   Truthfully we booked Sam because his prices were so low ($100 fee + mileage costs). He was very nice to work with, showed up on time, and didn't complain when our wedding started 20 min late.  He also sent us a beautiful copy of the entire ceremony script after the wedding was over. Highly recommend!

WHISKEY JOES (rehearsal dinner): B+ The food was great, and they were easy to work with. The restaurant overlooks the Bay, which was beautiful. We did a ticket system for drinks and the waitresses didn't do the greatest job of limiting people to two drinks (or charging them for going over 2) so we paid a bit more than we wanted to.

IBEX/BELLA MUSICA (ceremony musician): A   IBEX was very highly recommended by our venue, and now I know why.  Brad, our guitarist arrived early and did not complain when our wedding started 20 minutes late. He played all of the songs we requested beautifully. I highly recommend!!

PURE EMOTIONS PHOTOGRAPHY: Grade pending   We haven’t got our wedding pictures back yet, but we loved our engagement photos and the sneak peak photos are lovely! It was super bright outside/few clouds, which make quality outdoor photos difficult, but Alicia worked hard to accommodate my request for outdoor photos. We can’t wait to see our picturesJ

SNAPSHOOT PHOTOBOOTH: A+  The photobooth was super popular! You all should def do one at your wedding. Kris was our attendant, and he rocked. Everyone we spoke to at Snapshoot was really friendly and helpful. They have the best prices in town, and we will cherish the photobooth pictures forever!

GREAT ART & FRAME: A+++  We had our e-shoot photos matted and framed so people could sign them at the wedding.  We bought the frame in Tampa, but had to get the matting done in NYC. We shipped it to Tampa for the wedding and it arrived all bent and ugly. We went to Great Art & Frame to have them re-do the mat for us. Then on the day of the wedding, the back of the frame fell off and all the glass shattered and the mat was again bent and ugly. So, on the day of the wedding they re-did all the matting (a lot of work) and replaced the glass FOR FREE!!!!!!!! I am so grateful for their kindness. Everyone was able to sign the matting, and it is one of my favorite wedding keepsakes.

Here are few pics, the first 2 are not professional. Enjoy:)






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Re: Vendor Reviews (LONG) from 5-28-2011 wedding + PIP!

  • mitchsbridemitchsbride member
    Third Anniversary 100 Comments
    edited December 2011
    Wow!  Sounds like your wedding was BEAUTIFUL, but so sorry to hear about the flowers and the way you were treated by FH.  So what if you're a "budget bride"?  Aren't we all?  What an attitude! 

    I did have one question, though.  How can they have a bad review removed by paying $1500?  I've never heard of such a thing!  What's the point of posting reviews if a vendor can arrange to have only the good ones show?   And The Knot allows this?
  • jc04100657jc04100657 member
    100 Comments
    edited December 2011
    Thank you so much for the review! I am so sorry about your flowers. I originally contacted FH and was not impressed with them. I am using the same DJ so it is nice to hear how much you liked them :) Congrats on your wedding!
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  • edited December 2011
    congrats sweets and sorry u had to deal with a horrible florist but everything else sounds like it went great!
  • Angie.LapkovAngie.Lapkov member
    100 Comments
    edited December 2011
    Congratulation, wow, i'm sorry to hear about the florist, i thought they've got a lot of positive feedback here on the board, or am i confusing them with someone else?

  • edited December 2011

    I'm using James King as well, so excited you liked him because I haven't read any other reviews about him specifically.

    I'm also using FH, and your review about them is really concerning to me. I've heard nothing but wonderful things about them and aside from them being a little bit pricey I was/am really excited about working with them. I hope this is not a usual occurance. I hope you get your refund and everything gets straightened out. Weddings are ridiculously expensive and unless you are Donald Trumps daughter you are going to be on some sort of budget. Mine is particularly small.

    Thank you for all your reviews!


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  • chescamchescam member
    Sixth Anniversary 500 Comments
    edited December 2011
    Congrats. Your pics look beautiful. Thanks for the reviews too. Sorry to hear about your florist. Did you post a review about them on weddingwire. We're planning on using Chef Nelson for our cake. Glad that everything else worked out for you.
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  • teachermegsteachermegs member
    1000 Comments Fourth Anniversary 5 Love Its Name Dropper
    edited December 2011
    Thanks for the reviews. Can't wait to see the rest of your pics.
  • edited December 2011
    That's for your reviews! I was getting anxious about hair and make-up so I checked those girls out, they sound great.

    Congratulations you were a beautiful bride!
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  • mpgatormpgator member
    100 Comments
    edited December 2011
    Thanks everyone! I was suprised to hear about the review process too, but apparently that is how it works:(

    I am about to leave for my honeymoon, but when I get back I am going to post on wedding wire.
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  • edited December 2011
    Can you provide a link to where it says they can pay to have reviews removed, or is this just by word of mouth?

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  • mitchsbridemitchsbride member
    Third Anniversary 100 Comments
    edited December 2011
    I went to the Perfect Wedding Guide Bridal Show at the Tampa Hyatt today and I personally spoke with Stephanie (owner), her husband, and Collette.  They are doing my wedding and I wanted to get answers.  Their side of this story is completely different from the bride's, but unfortunately FH isn't allowed to dispute this horrible review.

    I've been to several weddings that FH has done and the brides absolutely adore them.  They are very professional and both Stephanie and Collette are just lovely ladies.

    That said, I am very happy with my selection of FH Florist to be our wedding florist and encourage other brides to do the same.
  • edited December 2011
    I'm with mitchsbride Collette called me personally when I expressed concern and I thought that was really sweet of her to do. I trust them wholeheartedly and I can't honestly believe some of the terrible things that were said of them.

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  • mpgatormpgator member
    100 Comments
    edited December 2011
    I am just back from my honeymoon and wanted to follow up on this post.

    I hope that FH does learn from this experience. That is why I posted my **honest** review so that no one would have to go through what I did.  Also, they have still not refunded my money. Everything that I wrote absolutely happened.

    I hope you all have a much better experience than I did! Happy planning!
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