I contacted Complete Music (CM - we used the location on Powerline Rd) because one of the DJs rocked out at a wedding I attended. The hubs and I really wanted a par-tay so we tried to stick with DJs we/I had heard before. When I initially called, I was on the phone with Damon, the office manager, for over an hour talking about music and how important it was for our day. I specifically requested Rodney, the DJ I saw at the previous wedding. They were a bit more expensive, but I thought I was going with someone I trusted.
A few months before the wedding, I got a little nervous about the decision - not because of anything specific - but I was just uneasy. I shopped around a bit but didn't find anyone that knew Hip-Hop and R&B outside of what they heard on the radio. I called Damon/CM back and asked about their reviews and references. I was reassured that my day would turn out perfectly.
In the weeks leading up to the wedding, both Staci (Unique Event Design) and I both had contact with CM and asked if we would still get Rodney. Each time, we were told "yes". Well, TWO days before the wedding, Staci calls to say that Rodney hasn't worked at CM in months and they were assigning me someone new. I was livid mostly because I had just asked who our DJ would be and heard nothing of Rodney leaving the firm.
Nevertheless, we rolled with the punches and the new guy Jeager seemed like he knew what he was doing. Staci reviewed all of our timelines, songs, etc with him and then I talked to him personally to reemphasize how important the music was to us that day. Not only did this need to be a blow out dance-fest, but we also had fraternity/sorority dances that needed to be perfect. Once again, I was told that everything was under control.
On the day of, the excuse I kept hearing over and over again was "I don't have that song." Seriously? I filled out the planning sheets, went over the selections, and walked you through it. Why wouldn't you have the bridal party entrance song, sorority dance, and garter toss selection? Really? I was breathing fire. He said my sorority song caught a virus and I informed him that iTunes doesn't get viruses. That's when I learned that he didn't have access to iTunes. (Later, the DJ company told me that there was a $20 fee to use the WiFi and he didn't want to pay it. After the payments I made to this company, they wouldn't pop for a $20 connection?). So Staci ran to my sorority sisters in attendance to find someone with the song on their iPhone and we danced to that.
The first thing he played to open the dance floor was techno. Needless to say, the floor cleared in record time. So my husband had to hand feed him the songs that we knew our family & friends would dance to (even the hated Cha-Cha Slide. LOL). The rest of the night was okay... but nowhere near the par-tay we were looking for.
I did talk to Staci and she said that she had issues all evening with this guy from him bringing extra people to the wedding who were not dressed properly, leaving during our reception, being late, etc. Luckily, none of the guests noticed. CM is currently trying to "find the disconnect" but don't seem to want to take responsibility for their crappy DJ. I'm waiting to hear how they'll resolve it.