Did you ever end up visiting the other Heart to Heart??
If so, was it better?
If you haven't gone yet, I would consider telling someone at the Manchester store about your less-than-awesome experience at the Webster location.
They need to know.... it's such a sweet group of people that if the other location is wrecking their reputation, they should be made aware. Maybe they can do something about it so that other brides don't have the same experience.
Good luck with your dress hunt.
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monica & kevin married 5.28.11
bfp 8.11.11 - m/c 8.17.11
bfp 11.11.11 - edd 7.25.12