Has anyone had a bad experience with this location before, because they have been an absolute nightmare for us.
We went into their location in December and FI tried on a gorgeous charcoal tux. We were told the tux price was $149 or something similar.
We emailed them about their special offer for a free ring bearer and groom, and half off the groomsmen tuxedos. (incl designer coat, pants, shirt, matching vest, bow tie, studs, cuffs and suspenders). They told us this offer is only good for people renting EIGHT tuxedos from them. That's completely absurd. Then they told us that the "half off" the tuxes would come out to be $98.00. half off of $149 is not $98. They explained it like this:
"the regular season price for gray tuxedos are $148, the tuxedo is $98 and accessories (vest tie and shoes)are $50. how we get a total of $99 is half of the $98 which is $49 and accessories $50 for a total of $99."
that is NOT what the add says. It clearly says that accessories are included.
so I complained again. And the guy said he'd do us a "special favour" and give the groomsmen tuxes and accessories for $78.50, and the groom and ring bearer for free. I asked him if shoes were included in the accessories, and he said yes.
One of my groomsmen went in to be fitted, and they had no record of us, but they took his measurements. AAAAaaaaaaaaaaaaaahhhhhhhhhhhh!
So we emailed again, to confirm that they had our names and names of the groomsmen and that the tuxes would be $78.50. "No," they said, "we don't rent tuxes for $78.50". I want to bang my head against the wall. My FI emailed them back and said that is the price we were told, and that we have the emails. They emailed back:
"i spoke with ### and he said these are the prices we can give you for your wedding, your tuxedo is free (jacket,pants ,shirt,open back black vest bow tie and plain black shoes) if you want fullback vest,long tie and fancy shoes (accessories is $50) , for the groomsmen the price is $78.50 for each including( jacket,pants,shirt open back black vest,bow tie and plain black shoes) if you want fullback vest,long tie and fancy shoes (accesories is $50)."
Give me an effing break! I emailed agian and said that NO, we had already emailed and ### confirmed the accessories to be the following:
shirt, matching vest, bow tie, studs, cuffs, suspenders and shoes.
I will not be surprised if the "plain shoes" end up being sneakers. These guys are trying at every turn to nickel and dime us, and it's driving me mad.
We were in the Scranton / Dickson City area for only one week and had only two days to run around to tuxedo stores looking for a charcoal tux. Metallo's had one, but it was a poly silk tux and a little too shiny for our taste (but really nice anyway). Sarno and Son had no dark grey tuxes, only a morning suit. Men's warehouse had no grey tuxes. I've had it with Tuxedo Junction, and I'd like to rent elsewhere. Does anyone have any suggestions for dark grey tux rentals in the area?