My husband and I got married here on 9/9/12. From the beginning we had problems. The event planner in charge, Amber, seemed to not get any of my emails. Which was weird because every one of my other venders did. Any questions I had were either not answered or answered after calling multiple times or going there directly. For example, we wanted to do fruit tarts with the cake and we did not get a dollar amount for them until 2 1/2 months later when I went to finalize the plans and I was sitting in front of her. And you can not use outside vendors AT ALL. Not for chair covers, wine. ect. I could not even bring my own water to ceremony site, (which is uncovered and no shade at all). I would have had to pay for theirs, at 3.00 at bottle.
But the main issue I have is that the day of, we did a handfasting ceremony with ribbon. It is a Celtic tradition that we incorporated into the day. After the ceremony, the officant handed the ribbon knot to Amber and asked her to hold it for us, since she had to go get the signatures. Instead of holding on to it, as she was asked, she threw it away. She though it was "scraps", her words, and so therefore unimportant. With everything going on, I did not realize until the next day we did not have it. And according to the General Manger, they are not responsible for lost or stolen property once the event is over, per their attorneys based on the contract I signed. My request for a description of the Wedding Coordinator for the day's duties that was included in my contract have gone unanswered. As that description is not listed in the contract, I would like to know what exactly the responsiblities are.
In short, DO NOT USE THIS CLUB FOR YOUR WEDDING. You do not get the top notch service that you would expect for the prices they charge. And a previous wedding a friend attended was horrible as well, I just did not find out about that one until after we had signed. We thought it would get better, that the hitchs were just a one time thing til it kept happening and by then it was too late.
Please take my advice. There are other nice venues that won't treat you like you don't matter or aren't good enough because you aren't a member.