I've already signed up to have my ceremony and reception at The Fountains Ballroom in Glenwood, IA. I know that my wedding is on next years's menu for them (May 2012), but ever since I went in to discuss designing ideas, I can't get anyone to talk to me. Is this normal? Does anyone know when I get to see mock-ups of my designs? They gave me a proposal MONTHS ago, and I don't want to sign off on anything until I see what it's going to look like...is that wrong? Any advice would be helpful! Thank you!