Ok.. I need to know if I am being out of line, because I feel bad..
Ok, so my venue... ::sigh:: my venue.. when I originally booked my venue I was given a quote. $11,000 for 150 guests. I asked for a breakdown of my costs, she said I'd get it later. I was disapointed but my coordinator at the time told me that this was reasonable and she trusted her to not "rip me off" as she put it.
She also told me that I could only go 15% my contracted total of 150 guests but if I in fact had less than that 15% below that I could use that to add items back in. We specifically asked if we could use some of that money to add an hour to our receptionand she said yes. She told us multiple times we could use it towards whatever we wanted and gave the examples of "linens" and a "chocolate fountain."
Ok, so, some issues have arisen here and there and while I have been very frustrated with her at times, all in all she has ended up coming through for us.
Ok, so the other day I asked her for a breakdown of my costs as I had multiple times before and she informed me I would not be getting one. I am trying to keep this post to not be hugely long, so to make a long story short I am not giving all the details (it would take me FOREVER to type everything) but she had previously told me that we would be getting it after we submitted the 10 day count and now she is denying that she ever said that. She also is now denying that she told us we could use the "under 15% money" towards anything other than food and beverage.
I am feeling very frustrated at this point. I emailed her today and very respectfully told her that I expect that I get a breakdown of my costs as anyone should that is buying something. I explained to her that my math is not matching hers and it seems that I am either being overcharged or I am missing something in my math. I also told her that I have documented in my notes both that she would give us that breakdown after our final count was submitted and that we could use the money towards other things.
She responded to me today and addressed my concerns by basically lying right to me and telling me that she never said those things and I would not be getting them. She was very rude in her email and kept saying "since your fiance is in the wedding business he understands how these things work and why I can't give you the breakdown." The thing is, no, he doesn't. When a bride asks him for a breakdown of costs he is able to give that to them.
So, tonight, I did something I never do.. and I feel bad. I contacted her GM. I told him everything that has been going on and that I am disappointed and I feel that I have been deceived and I so want to be able to say good things about my venue, but at this point I don't feel like I can. I haven't heard back yet.
I feel bad, because I didn't want to get her in trouble (which I may not, maybe he will email me and tell me he doesn't care and that's the policy, who knows) but I DO feel like I am being completely ripped off. As I pointed out to him in the email, I am spending over $10,000 on one day a their venue and I don't think its too much to ask to get a breakdown of my costs. But, on the other hand, I feel bad. I don't like when people tattle on me and I feel bad tattling on her. The big issue here is, this is not a few dollars descrepancy we are talking about here.. this is approx $4500 that I can't figure out what it is being used for!!
Anyway, I guess I am just coming here because I know girls on theknot are brutally honest and if anyone thinks I am being a bride-zilla they will tell me. I guess I am hoping to get some validation here (knowing that I may not) because I'm feeling kinda crappy about my decision.. even though at the same time I feel like I had to do it.
Thanks girls..