IMy fiancee and I are having a 50 person wedding in Key West and had our reception booked at Blue Heaven months ago. We are ordering our invitations and so I had called to confirm our menu options, where I was then informed they may be CLOSED that day and may have to cancel. Joan, one of the event planners at Blue Heaven, said she would know more that afternoon and call me back.
I waited two days and never heard from Joan at Blue Heaven. I then had to call her to find out what was going on and she told me they were cancelling our reception. As it turns out, the owners were celebrating their 20th anniversary and were surprising the staff with a cruise. While that is lovely for the staff, what is NOT lovely is we are now 6 months out with no place for our reception. So, screw the people who already were booked I guess. Paying customers don't really matter to the owners of this establishment. I plan on letting the owners kindly know, these custoemrs, are the ones paying for this cruise to start with.
While we vacationed in Key West, we loved Blue Heaven; the food there and the ambiance were something we were really attracted to. We were so excited to be able to share this experience with our guests...Finding this out so close to our date is just crushing. What is even worse is the complete and utter lack in caring by the staff (of course, they are going on a cruise so why would they care?). Now we have another issue, finding somewhere to book for our guests. Our wedding date is a popular one, adn most of the places we've called are already booked!
Brides looking to book a party/reception at Blue Heaven...BEWARE!