I am apologizing in advance for the long post...I just had to vent and let everyone know about my issue with this company.
I was married almost 2 1/2 months ago and have been so incredibly busy and have not been able to do my vendor reviews but wanted to take 5 minutes to tell you about my AWFUL experience with Millenium Limos.
I selected a car and they later emailed me a contract along with a picture of the vehicle. I did not see the name spelled out on the contract so I thought that this is the reason they sent the pic. I later found out that there was an acronym of 3 letters on the initial contract that stood for a COMPLETELY different car than what I had requested. It did not match the image they had emailed me of the correct car.
I had called the company and requested a different car a month prior to the wedding (from a black Rolls Royce to a white one...both had AC). I never recieved a revised contract but they confirmed in a written email that they had added this change to my file.
When the car arrived, only my dad and I were left at home so we didn't even have a back up plan. I had a gut feeling that it was the wrong car the whole time but I did not want to be upset before arriving to the church on my WEDDING DAY so like an idiot...I said nothing. But after the ceremony the car would begin to stall out and was in pretty bad shape.
So....on my wedding day I traveled from Miami Lakes to Fort Lauderdale with out AC and after paying for hair and makeup I had to go with the windows rolled down in 80 degree heat.
I decided to call the company the day I returned from my honeymoon. They were extremely rude to me over the phone and said it would take them 24 hours to simply look up my file and call me back. I told them that that was ridiculous (it had only been ONE week since the event) and that I wanted a refund for the vehicle. The man was such a complete jerk and said that that would be impossible...so I hung up. I was SUPER upset and decided to take it up with my credit card company. They agreed to open a dispute and act as my mediator.
It has been nothing short of a nightmare experience with Millenium. I have been in a battle back and forth sending all the documentation and photos I could but unfortunately they never sent me a revised contract eventhough I have the email...so I continue to loose the dispute battle because I do not have a written contract with the vehicle I requested in my email.
I finally recieved the letter yesterday from my credit card company that they will not credit me the amount since they had provided documentation that I recieved the car on the contract and I am honestly EXHAUSTED of fighting with them. I have given up but wanted to warn all of you of this incredibly shady compay.
These people run their business as if they were towtruck drivers or a car repo service...not a professional wedding limo service. They were my second choice because Meilan told me that they would not travel to Broward with the classic cars...what a mistake.
BE VERY CAREFUL WITH THIS COMPANY! They have similar compaints on the BBB and I just don't want any of you to have to go through the nightmare I have had with them. I am not a lawyer like the ones that have written their letters to the credit card company. They have spoken so badly of me in the letters and have called me a 100% lier. They state the the car that was brought had AC and was working perfectly on my wedding day...COMPLETE BS.
I even asked the driver the day of and he said that "none of the Bentelys have AC"...I requested a Roll Royce all along and didn't know that the 3 letters on the contract stood for Saloon Mark Bentley!!!!! WTF
They have NO idea what customer service is and unfortunately as I realize with so many vendors these days...it seems that new motto is "the customer is
NEVER right".

Very sad...take it form me beware of this company ladies.